Field Control Scheduler/Coordinator
Capita Life & Pensions
UK - England - Lancashire
4d ago

Becoming a Field Control Scheduler / Coordinator with Electronic Monitoring Services :

Capita’s Electronic Monitoring Service (EMS) is currently looking for a Field Control Coordinator, to support the field service operation and CSC to achieve service delivery performance targets for the effective management of the Electronic Monitoring Contract

Please note that EMS operates every day of the year, 24 / 7 so rota’s will include bank holidays and weekends, with working hours between 9.30am and 3am.

What you will do :

  • Delivering realistic work schedules to our field officers, ensuring we adhere to all service levels, and achieving our aim of protecting the public
  • Dispatching real time visit requests to our field officer’s throughout England and Wales
  • Providing excellent customer service over the phone
  • Providing information and advice to our field officers to help them achieve their demanding schedules
  • Entering important information given to us onto our systems
  • Helping people who are on a tag to compete their curfew
  • High quality ad complete accuracy in everything you do
  • Your experience will include :

  • Excellent standard of verbal and written English
  • Experience within a planning / scheduling role
  • Able to work flexibly to achieve the overall goals of the business
  • Able to deliver objectives and deal with complexity
  • Ability to work to targets in a high pressured environment
  • Excellent Microsoft Office application knowledge including Word, Excel and Outlook
  • Desirable : Scheduling & Field Control experience
  • About Capita Electronic Monitoring Services

    Capita EMS is contracted by the Ministry of Justice to provide electronic monitoring services (including tagging’) across England and Wales.

    Electronic monitoring technology is used to deter individuals from breaking their curfews and places a stronger emphasis on rehabilitation, helping to ensure public safety across the country, while addressing the growing concerns about overcrowding in prisons.

    Electronic Monitoring Services are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions.

    Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential.

    With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

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