Team Leader
Firstsource
Belfast, GB
5d ago

Job Title - Sky ROI Vacancy Ref 2456

We are currently recruiting for two experienced Team Leaders to our expanding campaigns in sky ROI; in Belfast city centre.

Do you thrive on getting the best out of people?

Can you motivate others to deliver results?

Can you develop strategies that drive success & build performance?

As a Team Leader you will be expected to provide people focussed operational leadership that delivers performance targets and our mission to be brilliant for our customers our people and our business, by empowering people to build teams which play to strengths.

To be successful in this exciting role you must demonstrate the following capabilities :

Essential :

  • Proven ability to motivate, empower, coach and develop people
  • Understands how to raise capability within a team and enable sustained continued improvement
  • Delivered change programmes (product and behavioural) or improvement plans, landing and embedding change through strong people leadership
  • Self-developer demonstrating a strong desire to self-improve and develop others
  • Demonstrates business awareness and uses common sense to make balanced decisions
  • Great communication skills, can land a variety of messages creatively whilst driving people engagement
  • Track record of setting appropriate targets and delivering high performance
  • Desirable :

  • Led teams operating in a contact centre or similar environment
  • Understands contact centre KPIs and cost models and how to deliver results through a variety of leadership approaches
  • Experience of working within a multi-channel / digital environment
  • Our business operates across 7 days per week (9am to 10pm), therefore flexibility will be required within these hours, 40 hours per week.

    What you can expect in return :

  • Competitive salary
  • Incentives
  • Pension and Healthcare.
  • Friends & Family discount on Sky TV
  • If you are keen to join a dynamic organisation with excellent opportunities to progress apply here via online application form with your up to date CV and a cover letter detailing why you feel you are suitable for the role.
  • Before applying for a role with Firstsource, please refer to the UK job applicant to understand what data we process, why we process this, who we share it with, and your rights.

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