Spa Therapy Manager
Exclusive Hotels and Venues
Horsham, West Sussex, United Kingdom
4d ago

In a Nutshell

We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people A great team.

We are actively seeking a Spa Therapy Manager for our brand new Spa at South Lodge Hotel. You will effectively co-ordinate and support the running of the Spa Therapy Department ensuring efficient communication with supporting departments, guests and staff and to maintain consistently high levels of customer service whilst maximising revenue in all areas.

Role Responsibility

Lots to do, but lots of fun

  • Day to day management of treatment areas ensuring high standards of professionalism, presentation and cleanliness throughout.
  • Consistent scheduling of treatments to ensure efficient use of facilities and therapists.
  • Assessment of all therapists, constant development and training in specialist treatments and customer service.
  • Consistent monitoring of stock control and retail initiatives.
  • Provide treatments and training within the therapy department to the highest standards of service whilst supporting the Spa Manger with business demands
  • Maintain regular and effective communication within the team and at all levels throughout business.
  • Working closely with Human Resources in recruitment and ensure all HR polices and procedures are followed (interviewing, recruiting, induction, appraisals, performance management, disciplinary)
  • Assist in the preparation of annual marketing plans and budgets covering all sales and cost elements for the department
  • Support the control of stock holding and develop retail side of the business whilst achieving budgeted GP%.
  • Are you right for us?

  • Minimum 2 years’ management experience in a quality Spa operation
  • Relevant training in field of expertise minimum NVQ Level 3
  • Evidence of specific Spa brand training / qualifications
  • Evidence of driving successful sales and marketing campaigns
  • Retailing experience upselling, control, merchandising
  • Knowledge of retail stock and professional stock control
  • Client service skills
  • Questioning skills
  • Computer literate (email, word, excel, booking systems)
  • Package Description

    And now for the good stuff

    Hospitality is all about people and we are committed to our people. We make sure you are happy and well rewarded, so that you pass that happiness onto our guest.

    As well as excellent training, development and progression opportunities, other benefits include :

  • Competitive salary
  • Complimentary meals whilst on duty
  • Complimentary car parking
  • Perkz discount scheme
  • Discounted room nights across all Exclusive Hotels and Venues
  • Discounts on food and beverage across all Exclusive properties
  • Apply
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