Autocentre Manager - Staffordshire
Stoke on Trent Staffordshire
2d ago

Our Centre Managers are the backbone of our business and are our frontline representatives; they are responsible for ensuring our customers enjoy the very best service and return time after time.

Responsibilities of a Centre Manager include :

Achieve set KPI’s for sales, profit and service

Ensure company records are kept up to date with accurate customer information

Correctly price work ensuring pricing is in line with company margin requirements

Effectively plan schedules for your team to positively impact on sales and service levels

Ensuring centre presentation standards are maintained and all point of sale is correct

Act as Quality Controller

Management of stock and expenses

Develop and support members of your team

Local promotion of your centre to increase / maintain sales & profit levels

Ensure that procedures carried out correctly, accurate MOT records are kept, and that equipment installed is maintained and calibrated as required to maintain MOT Testing Station certification

What Are We Looking For?

Our Centre Managers come from a broad variety of backgrounds. Ideally you will have previous experience in the automotive industry but any proven experience of leading a retail and customer focussed location will be considered.

  • We're looking for individuals who;
  • Are passionate about customer service

    Are able to lead and develop a team of skilled individuals

    Have experience of managing a retail, trade or automotive business

    Want to join the UK's leading independent garage company!

    Have a full UK driving licence

    Additional key skills and desired attributes including :

    The ability to exceed customer expectations

    Great coaching, mentoring and colleague development skills

    Sound commercial awareness and judgement

    The ability to prioritise and adapt in a constantly changing environment

    Experience within an after sales environment and a basic understanding of motor vehicles would be an advantage

    Successful candidates will benefit from an excellent remuneration package including Competitive Salary, Pension Schemes, Colleague Discount, Tool Scheme, Childcare Vouchers and more..

    Working for a FTSE 250 Company and as a Times Top 30 employer, we are committed to the continuing development of our colleagues.

    Best Big Companies to Work for in the UK in 2014, 2015, 2016 & 2017!

    If this has you interested, and you feel you have the ambition, drive and relevant experience needed to excel in this role, we’d love to hear from you so please APPLY now.

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