Summary of Role :
To grow customer base by prospecting for new business and generate additional revenues from products & services across a range of Scotland based house builders.
The Key Account Manager will achieve identified sales targets through proactive activity across the customer base.
To develop long term business relationships with key developers and media agencies within a defined territory to deliver regular and effective account management meetings and increase revenues through a multi product portfolio.
Other duties include responding to incoming customer calls & queries, minimising cancellations and maintaining accurate and up to date records through Salesforce.
You will need the ability to handle complex and sometimes challenging negotiations and achieving winning outcomes for all parties.
Be positive in attitude and communication, with a can-do approach
Key Responsibilities :
Develop an understanding of organisational and internal influence structures within all allocated developer customers
Develop relationships from site sales staff to director / owner level as appropriate
Ensure territory coverage to touch all opportunities on a scheduled basis
Identify prospects where company s services can be sold
Maximise revenue opportunities with existing customers within defined territories / customer groups, ensuring uptake of additional products
Work with customers that have signaled intent to cancel their subscription in order to reverse their decision and keep the customer s business
Maintain accurate records, sales forecast and activity reports and on line customer data records with all relevant information (Salesforce)
Ensure accuracy of contracts signed
Communicate effectively with internal & external customers and follow up customer queries within 24 hours. Provide outstanding customer service
Proactively assist customers that are low on engagement
Assist customers to ensure their listings are high quality and they get the most from the Zoopla subscription
To act as an effective, professional ambassador for the company at all external events, conferences and presentations when required.
Skills and Attributes :
Have experience in, exposure to or an understanding of the UK Property and online advertising industries including Google, Facebook and email formats
Be motivated by ambitious targets and do what it takes to hit them
Have exceptional customer service skills.
Have an exceptional ability to negotiate and influence
Have the agility to juggle multiple tasks, and rapidly adapt approach in fast-evolving business environment
Have good ability with PowerPoint, Excel and Word packages
A credible professional, being an effective presenter and communicator at individual and group level; being able to present at group meetings
Take pride in being accurate, diligent and well organised
Have a high degree of honesty and integrity
Be a team player and an effective but likeable communicator
Be passionate about Zoopla Property Group s products and strategy
ZPG Plc (LSE : ZPG) ("ZPG") owns and operates some of the UK s most trusted property and household-related digital brands including Zoopla, uSwitch, PrimeLocation, Money and Hometrack.
ZPG helps empower smarter property and household decisions. It has an unrivalled proposition with its websites and mobile apps attracting over 50 million visits per month and over 25,000 business partners using its services.