Duties will include
Under the leadership of the Account Manager, this position assists with the coordination of the security contract. Assigns work tasks to Security Professionals and directs their work throughout the day.
This position is the first point of contact for shift supervisors and / or Security Professionals, regarding performance, operations, and department needs.
Responsible for supervising, motivating, coaching and training. Also responsible for evaluating the work performance of Security Professionals and making suggestions regarding assignments.
Responsible for making sure that Assignment Instructions all other documents and training information is being properly maintained and updated.
Assists the Account Manager in conducting interviews, processing inductions and evaluating new employees, if required.
Reviews all reports, logs and pass downs generated by and for the Security Department.
Responsible for acting to minor incidents that may arise, ensuring necessary and professional action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
Establish any personnel problems occurring, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate.
May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director.
Responsible for making recommendations for disciplinary action, including contract termination. May be responsible for executing disciplinary actions (may not make or initiate such decisions on their own, but may administer such actions at the specific direction of Account Manager with prior approval from Branch / Corporate HR management)
Responsible for adhering to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and / or Regional Manager.
Responsible for maintaining positive client / security relationships through consistent contact and support.
Lastly, will be responsible for full-time scheduling and handling all holiday requests.
This role is salary based and will be discussed during the interview process.
The successful candidate
Ideally have experience in working in a comparable role with a proven track record in people management
Highly skilled communicator
Exceptional influencing and negotiating skills
Thrive in high pressured / fast-paced environments.