At Content+Cloud we help our clients to succeed and to transform the way their businesses operate, the way their users work, and provide them with flexible and secure platforms with which to do it.
Our portfolio of Professional and Managed Services enables our clients to truly leverage the power of Microsoft’s three clouds : Microsoft 365, Azure and Dynamics 365.
As our reputation has grown over the years, we’ve been able to attract exceptionally talented individuals. Whether they are a world-renowned technology specialist or a highly skilled member of a 24 / 7support team, all our people are driven by a desire to deliver success for our clients.
As an experienced Senior Service Delivery Manager within our Client Success and Delivery team, you will be responsible for managing the day-to-day relationship with one of our key clients to ensure a high level of service is consistently delivered, working with internal account management team.
This role is intended to grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives continuously.
Duties and Responsibilities :
Client Relations and Service Development :
SLA Implementation / Performance Reporting :
Location and Environment
This role will be based at a client office in London (minimum of twice per week), however you will be working as part of a team split across our Cape Town, Manchester and London offices.
At Content+Cloud we look for a particular kind of person. Someone who likes nothing better than helping others to achieve their goals.
Someone who is driven by a desire to go the extra mile for our clients, focusing on the little things that make a big difference.
Someone who loves technology, not for its own sake, but for what it can deliver in terms of organisation.
This is the real Content+Cloud difference : the mindset of our people.
We see every client challenge as an opportunity for fresh thinking, and every client journey as an adventure.
Required Skills and Capabilities
This role would be ideal for an ambitious and experienced Service Delivery Manager within the technology services sector who is seeking a new and exciting challenge within a forward leaning technology company and is willing to participate in an exciting journey.
The successful candidate must have :
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history.
As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check.
Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment,