DA OA 999 Dev/Ops Engineer
BT Group
Ireland-United Kingdom-Newcastle upon Tyne-Newcastle Upon Tyne
11d ago

Working pattern

StandardSalary : Competitive

Closing date

Feb 21, 2019, 6 : 59 : 00 PM

Newcastle / Oswestry or Ipswich, Leeds, and Glasgow

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities.

We need you to help us do this.

Why this role matters

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers.

We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so.

Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition.

With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future.

We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match.

We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity.

Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

What you'll be doing

As a Dev / Ops engineer you'll work in a constantly evolving environment, due to technological advances and the strategic direction of our organisation.

The purpose of the Dev / Ops Engineer role is

to follow a logical approach and to carry out diagnostics on service provision / restoration activities for complex customer issues / requirements, pr

Write the 3-8 most important accountabilities of the job. Make 5-7 of these about what the job will actually do and 1-2 points on the leadership accountabilities of the job.

See example statements below).

Negotiate with customers / vendors and to drive vendor / supplier to reach root cause and to take corrective action

Assessing the risk of impact of changes across the network, minimising the impact to customer experience.

Have a technical understanding of the PSTN / IP network, service, products and components.

Engaging Third line and design teams if required to help and support service delivery and resolution.

Define processes, and where required, tool specifications, to enable reactive, proactive and pre-emptive network control systems and processes.

Undertake a dev ops role to support and maintain the DA OA 999 platform, covering xAWS application, 999 Voice recorders, NGTS,OAP and MIS systems.

Manage day to day fault and change management queues.

Perform daily system checks and provide relevant reports.

Own, record and manage faults through to a satisfactory conclusion.

Look for continuous improvement and automation opportunites to prevent repeat faults, and speed up fault diagnosis.

providing a resolution to minimise the impact to customer experience.

We'll also need to see these on your CV

Knowledge of IP Newtorking and SIP based communications.

Knowledge of Oracle / MS SQL development and support.

Knowledge of C#, Python or C++ programming languages.

Service Management

System Debugging & Troubleshooting

Root Cause Analysis

A good undersanding of Windows scripting

A good understanding of Windows Server 2008

A proven track record of relationship management (customer / supplier / vendor)

Why choose us?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company.

At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers -

those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things.

From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before.

So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers.

If that’s you and what you’re looking for, we’d love you to be part of our future.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.

That’s why we welcome applications from all parts of the community.

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