Senior Analyst - Operational Excellence
Glasgow, GB
5d ago

The Team

We are looking for an experienced senior Operational Excellence analyst to join our team as we deliver a programme of operational improvements across KPMG’s Tax and Legal (T&L) department.

Our vision is to put Process Improvement firmly at the heart of how we operate, working closely with our colleagues in Tax Technology & Innovation to deliver smart, scalable, industry leading solutions for our people and our clients.

The team is made up of Operational Excellence specialists responsible for driving all elements of our improvement programme from identification through to implementation and there couldn’t be a more exciting time to join us.

We’re not only growing our team but our influence across our business, allowing the successful applicant the opportunity to help shape and embed a culture of Operational Excellence while benefiting from the resources, technology and high-profile projects of a major corporate entity.

The Role

Reporting to the Operational Excellence Lead, the successful applicant will join a team of Operational Excellence professionals and will be responsible for delivering a portfolio of improvement initiatives inclusive of Process Improvement, Change Delivery and Business Integration, across the business.

While holding no direct line management responsibilities, the successful applicant will hold performance management responsibilities within the team.

Therefore, ability and experience in coaching others to deliver change and supporting personal development is advantageous.

The role can be based anywhere in the UK, though preference will be given to candidates in Glasgow and London. Regular travel to Glasgow or London will be required once travel conditions permit this.

Remote or part-time workers are welcome to apply.

The successful applicant will be required to lead change in support of a business spanning multiple centres in onshore and offshore operations.

Cross cultural awareness and experience are highly advantageous, while being able to demonstrate the ability to proactively build and maintain strong internal networks is essential.

Main responsibilities include :

  • Working with business / process stakeholders to ensure business change is successfully delivered and embedded while ensuring opportunities for continuous improvement are identified.
  • Leading medium / large scale projects from initiation through to implementation (experience of delivery through various project methodologies beneficial, e.g. DMAIC, Agile)
  • Working with the Technology team to develop innovative and root cause driven technology solutions underpinned by smart, scalable processes
  • Coaching operational excellence analysts on project and process improvement tools / techniques; developing individual skills and demonstrating best practice
  • Supporting a range of initiatives aimed at creating a culture of Process Improvement across the business
  • Responsible for PMO activities (e.g. reporting, governance, co-ordination)
  • The Person

  • Demonstratable record of delivering business improvement initiatives through use of change management tools and methodologies
  • Experience in the use of Process Improvement methodologies (Six Sigma & Lean qualifications preferred but not compulsory)
  • Skilled in project management and delivery tools including milestone planning, risk awareness and leading project communications (project qualifications i.e. Prince2 / Agile welcomed)
  • Proven ability to coach and train others in the use of Process Improvement tools and methodologies
  • Experience in analysing and interpreting data to support solution design and benefits quantification
  • Ability to work closely with Technology teams inclusive of supporting with Technology requirements and sharing best practice
  • Excellent stakeholder engagement and influencing skills with ability to build and maintain relationships with key contacts across all business levels
  • Working knowledge of project associated software preferable (e.g. MS Visio, JIRA)
  • Ability to get quickly up to speed on our various tax technology offerings as they apply to Operational Excellence
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