Product Manager / Senior Product Manager (subject to experience)
Springer Nature
London
4d ago

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people.

For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities enabling them to improve outcomes, make progress, and benefit the generations that follow.

Product Manager / Senior Product Manager (Institutional Customer Engagement)

Overview

We’re looking for an experienced Product Manager to lead our Institutional Customer Engagement (ICE) team. The ICE team is tasked with growing our core institutional sales revenues in a rapidly changing market.

It is a cross-functional, Agile development team based primarily in Berlin, with some team members based in London. The role involves working closely with our institutional customers - Librarians, our Sales & Marketing teams, and the ICE team to develop and deliver product ideas.

Experience working on an Agile development team, strong interpersonal skills, and strong analytic thinking are all essential.

Experience in academic publishing and with eCommerce, Identity & Access Management, and Business Systems is an advantage, but is not essential.

We are open to hiring a less experienced, but promising Product Manager seeking to develop their skills and career. The role is based in Berlin, London or Lisbon.

You would be joining the Product Group of one of the largest, most prestigious, and most progressive global academic publishers.

Springer Nature has a portfolio of over 3,000 journals and over 300,000 books. Our imprints include Nature, Springer, and BioMed Central.

We are a market leader in innovative solutions to support the work of researchers, including in Open Access publishing and our syndication partnership with ResearchGate.

Our culture is empowering, supportive, and creative.

At Springer Nature we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive.

Our search for the best talent fully encompasses and embraces these values and principles. Find out more at.

Within 3 months :

Understand the current scope of the ICE team and the landscape and priority of customer problems and business opportunities

Engage with and understand internal and external research on the academic publishing market and our institutional customers

Attend and contribute to ICE team rituals

Form relationships with and develop the trust of the ICE team and senior internal stakeholders

Form relationship within the Product Group at Springer Nature

Write and deliver your first set of Objectives and Key Results for the ICE team

Begin delivering clear, data-led reports on the team’s progress toward its goals

Begin managing work requests coming into the team from stakeholders

Work with your line manager on a plan to develop your skills and career at Springer Nature

Within 3-12 months :

Engage in research with end users to better understand their needs

Shape and deliver your vision, roadmap, and key performance indicators for the ICE team

Support the team in delivering on that roadmap by advocating for your vision and identifying and being a catalyst for addressing gaps in or blockers to delivery

Identify and implement improvements to the team’s processes to accelerate delivery

Successfully bring product developments to market and measure their impacts for users and the business

Regularly deliver data-led reports to management and other stakeholders

Manage incoming work requests to the team by identifying the problem behind the requests, prioritising the problems, and collaboratively designing solutions to those problems that effectively address user and business needs

Effectively park low priority problems and retire products as necessary

Begin representing Springer Nature and influencing for our interests within industry initiatives and at industry conferences

Support other Product Managers within the Product Group to deliver on their visions and to develop their skills

Work with your line manager on a plan to further develop your skills and career in the coming year

Beyond 12 months :

Become synonymous with your business area, so that all global Springer Nature colleagues know to come to you with problems and ideas in that area

Become synonymous within the industry with your business area, so that members of the industry know to come to you with ideas in that area

Mentor less experienced Product Owners to develop their skills and careers

Benefits

A competitive salary package that varies in value, based on experience

A generous pension scheme

The ability to draw on the Product Group’s training allowance

25-days of annual leave + statutory holidays

Additional benefits, dependent on location

At Springer Nature we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive.

Our search for the best talent fully encompasses and embraces these values and principles.

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