Delivering the exceptional, every day
Our purpose : our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people : a place to work where you can thrive and be your best every day.
Our promise to our customers : a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture our core values and how we behave :
o We are one Mitie : we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust : integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated.
We are proud to work for Mitie.
o We go the extra mile : whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger : we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights.
Everyone at Mitie has a voice and is treated as an equal.
o Our customers’ business, is our business : we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Knowledge of relevant procedures
Level of customer Service
Health and safety awareness and knowledge
To manage and monitor the allocated work to key subcontractors and engineers, making certain satisfactory usage when updating Work Orders in Maximo, ensuring Work Orders are completed in adherence with agreed SLA’s and KPI’s and statutory compliance certification is provided and recorded on the system, prior to the completion of Work Orders by subcontractors.
Raise PO’s in line with contract and agreed authorisation levels.
Monitor SLA’s and ensure adherence, managing KPIs with our supply chain.
Monitoring and analysis of general supply problems identifying and implementing improvements.
To coordinate the subcontract process through effective liaison with other teams paying specific attention to lead times, KPI’s, SLA’s and agreed contractual liabilities.
To build, maintain and enhance relationships directly with our external clients, supplies, operations team and central departments.
Continuously review the internal processes and practices and make recommendations for improving the efficiency of the Supply Chain function.
Ensure communication with client and sub-contractors is clear (e.g. booking in visits, adherence to all client or Mitie specific security or health & safety procedures upon arrival).
In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Line Manager.
Administration experience essential.
Relevant experience of financial systems together with Microsoft packages
Excellent data entry skills
Must have a flexible approach to working
A knowledge of the hard services and facilities management sectors is desirable
Ability to manage own time and prioritise workload
Relationship building skills in particular to be a self-starter willing to take the initiative when necessary and excellent ability to work well within a team structure, and support and guide team members as required
Ability to work on own initiative to a high level of accuracy and to meet deadlines
Customer Care - Capable of delivering results and meeting customer expectations
Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises