A career within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes.
We help build bridges between digital and analogy mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.
About the team
PwC’s Customer Consulting Practice has ambitious growth plans. We are passionate about our purpose which is to help our public sector clients to design and deliver impactful experiences for their customers, citizens, and consumers and help create value for society.
We are a key part of our Government and Health Industry Sector (G&HI) team and we support some of the largest and most complex customer transformation programmes across the public sector.
Our clients include local government, central government, health, education, transport and defence.
Our engagements help deliver better customer experiences, create omni-channel customer engagement while also designing, implementing and innovating with technology.
Our engagements span front office, middle office and operations across a diverse range of public sector organisations. We are able to deploy multi-disciplinary teams that use PwC’s proven methodologies and tools and apply these with deep industry expertise.
We are recruiting within our rapidly growing practice and are seeking individuals at Senior Associate grade.
You could be based in London, Leeds, Manchester, Birmingham, Edinburgh, Glasgow, Belfast or Bristol. The nature of our work alongside our clients means that travel to client sites is required.
About the role
We are looking for individuals with a demonstrable track record in this area (relevant to grade). You will have worked on projects in areas such as customer strategy, experience design, product design and end-to-end digital transformation where technology is an enabler.
You will have a deep understanding of digital trends, customer experience and operational improvement ideally with exposure across public sector clients.
Strong consulting skills and industry knowledge are both a must. We want people that can play a role in developing our Customer practice in the key area of customer transformation.
As a Senior Associate you’ll bring two to three years consulting experience and be able to work as a key member of our project teams taking responsibility for some of our deliverables.
Responsibilities (relevant to grade) will include :
Essential skills and experience at all grades
Desirable skills and experience
In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business.
The work you do will be all about helping organisations of all shapes and sizes work smarter and deliver better outcomes for society.
In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster.
You could find yourself working with household names in a diverse range of industries everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.
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The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients.
whole leadership, technical capabilities, business acumen, global acumen and relationships.