Customer Service Agent
Capita plc
Devon , England , UK
12d ago

Customer Service Agent - Permanent

Plymouth

Full time (37.5 hours a week between 8.30 - 5.30 Monday to Friday)

Who are we?

Capita PLC is the UK's leading provider of business process management and integrated professional support service solutions, with over 64,000 staff across the UK, Europe, South Africa and India.

We are a FTSE 100 business named in the Forbes Top 100 list of Most Innovative Companies.

What is the role of a Customer Service Agent?

Under the guidance of a team manager, you will be assisting customers with queries and general administration of their mortgage account.

The main responsibilities of the role will be : -

You will be required to handle incoming and outgoing calls together with written requests from customers and third parties in a fast-paced environment.

You’ll provide a professional service using effective communication skills

You will be working in a team with other customer service staff striving to achieve individual and team targets whilst remaining focused when faced with challenges

But treating the customer fairly will always be your goal; because this is what our business is all about.

What are we looking for?

  • We’re looking for strong customer service skills, an excellent phone manner and the ability to think on your feet.
  • Ideally you will have customer services experience in a similar environment, although this is not essential as full and in-
  • depth training will be provided.

  • Meticulous attention to detail is a must, as is the ability to analyse difficult situations and make decisions confidently.
  • You have to be numerate and computer literate (e.g. Microsoft Word, Excel and Outlook).
  • You need an organised approach and the ability to work efficiently to deadlines, ensuring high quality and accuracy standards.
  • You may have experience of the following : Customer Service, Financial Services, Mortgages, Sales Advisor, inbound, contact centre and Administrator.

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