Shared Service Centre Officer
Civil Aviation Authority
Gatwick, GB
3d ago

Salary : Up to £21,450 per annum

Contract types available : Permanent and Fixed Term (6 & 9-12 months)

We are the UK's aviation regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards and we pride ourselves on our ability to adapt to the constantly changing aviation environment.

The Shared Service Centre (SSC) at the Civil Aviation Authority (CAA) provides our customers with a focused one stop shop.

It offers a single point of contact for customers requiring multiple services from us such as : private pilots and engineer licenses, certificates of airworthiness, UAS (Unmanned Aircraft Systems) and resolution of queries.

The Role

Our comprehensive on the job training means you'll need to be really flexible - spending time on the phone lines, managing emails and learning about all aspects of the SSC and its' services all the while making sure excellent customer service is at the heart of everything you do.

You'll be surprised at the technical expertise, insight and knowledge you can learn on the job and in time, find yourself advising and guiding others on specialist subjects.

About you

We need people who are great team players with a collaborative approach, able to work in an environment of change and are comfortable with switching focus depending on workload demands.

As this is a high-paced environment, you will need to be proactive, not afraid of challenges and willing to go the extra mile to ensure the delivery of tasks and deadlines are met.

IT skills in a range of Microsoft packages and using bespoke databases and systems are essential as well as the ability to communicate clearly and professionally, both verbally and in writing.

You will need to be conscientious in your own work with an emphasis on quality and high standards, as well as having an eye for detail when checking and reviewing documentation received into the department.

Previous experience of working in a shared service or aviation related setting would be an advantage but not essential.

What can we offer you?

We are focused on the development of our people and you will have the opportunity to work alongside creative and collaborative team members who are keen to make a difference to the CAA.

Working with Us

We offer a range of fantastic benefits such as flexible working arrangements, free onsite gym, 28 days annual leave, a competitive pension scheme and much more.

Wherever possible, we offer flexible and variable working hours to help our people effectively manage all areas of their lives.

Being an equal opportunity employer, we actively encourage and support applications from all backgrounds. If you have a disability or special need that requires adjustments, please let us know.

Interview Dates : To be confirmed, we are looking to hold two more days of interviews in the coming weeks. If you are selected, we will contact you to discuss options.

Job Segment : Aviation

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