An opening has been created in the Lubes EMEA Customer Technical Service group. This is a very exciting opportunity to lead a group of people whose primary goal is to deliver all the documentation required to obtain final industry and OEMs approval to our customers on a timely basis.
The technology organization spends a lot of money to develop products that meet our customers’ needs. When product testing is finalized, products need to receive the final stamp from industry stakeholders.
Without those approvals our products can’t be sold. The Documentation Centre of Excellence (DCoE) team has a critical role to play in collecting all the data and preparing the appropriate documentation that can be used to submit our approvals.
This role is critical to ensure that all our developed products can eventually be deployed in the market place.
What You Will Do
Proactively contribute to the safety culture of the group to bring enhancements in safety processes and in how we engage and apply those with our hearts and minds
Supervise and develop DCoE team members
Manage and prioritise team resources across the different regions to handle changing Industry Specifications, OEM approvals requirements and respective deadlines
Drive improvements in Lubes Product Technology’s information and knowledge management systems
Ensure the delivery of accurate and high-quality documentation from the team and embed the concept of excellence and quality within the DCoE
Prioritize and develop the data set to support our claims and OEM approvals needs across Lubes Product Technology projects according to business priority
Create, maintain and ensure that training materials are updated where necessary
Conduct Lubes Product Deployment trainings for colleagues new to the function. Manage the organization of trainings across different regions with Expert Users
Track the performance metrics of the documentation delivery process and propose any changes required to improve the performance of the group as well as prioritise improvements to be made
Proactively streamline and embed new processes that enable the documentation process to be more efficient
Lead troubleshooting of the systems with Lubes Product Technology colleagues and IT colleagues
What skills will you gain from this role?
You will develop your leadership skills such as setting and reviewing team member goals and addressing day to day challenges
You will gain knowledge about Infineum’s technology tools used to process our documentation / approvals
You will increase your exposure through cross functional collaboration with technology leaders, International Accounts, Product Development and Industrial Liaison’s colleagues
You will learn about how to communicate effectively with the rest of the organization
Develop your skills in resource allocation and planning
You will broaden your understanding about technology processes and will gain some insight about how technology operates to develop and deploy products in the market place
You will gain a good overview about OEMs / industry approval process
Managing databases, setting up and maintaining Sharepoint sites and workflows
A successful candidate is likely to have :
Strong commitment to safety and quality values
Strong interpersonal, networking and communication skills with demonstrated ability to develop external personal relationships
Ability and desire to learn new skills
Effective team player. Willingness to share, support and be collaborative
Excellent written and verbal presentation skills
High attention to detail
Ability to work use initiative, propose and implement changes
Ability to manage expectations across different stakeholders
Some experience in leading small teams (additional benefit)