Head of Compliance
Radian Group
Eastleigh, UK
9h ago

Radian Group has an exciting opportunity for a Head of Compliance to join our team based in Eastleigh . You will join us on a full time, permanent basis and in return you will receive a competitive salary of £41,500 - £50,800 per annum.

Our new organisation has a portfolio of over 38,000 homes, supported by over 1,350 colleagues. Together, we’re committed to investing in local communities to make them stronger whilst helping to provide homes to those that really need them.

We recognise the importance of continuing to develop our products and services to meet the changing needs of our customers and empower our colleagues to support customers in realising their aspirations.

We’re looking to recruit people who share our passion in making a difference to the lives of our customers and our local communities.

In return we will invest in you to help develop your career in a great environment that offers flexibility, collaboration and excellent rewards and benefits.

We live by a set of shared values that underpin our open and honest working culture but also demonstrates our commitment to our customers, our stakeholders and our colleagues.

The Head of Compliance role :

We are looking for a Head of Compliance to lead on the delivery of 5,000 planned homes across a five-year period.

Reporting to the Assistant Director of Development, you will be tasked with managing a high performing customer care and project support team of 12 officers.

In this role you will be expected to :

  • Operate within agreed budgets and contractual restraints
  • Manage and motivate a team of 12 officers
  • Engage in stakeholder management of internal and external customers, including contractors and national housebuilders delivering customer care service in line with internal KPIs and organisational goals
  • Take ownership of the customer care process for all new homes of all new build projects including market sale and affordable housing schemes
  • What we’re looking for in our Head of Compliance :

  • A strong background in dispute resolution with excellent negotiation skills
  • An exceptional track record of dealing with and resolving customer complaints in the residential sector
  • A background in a residential construction-related environment
  • This is an excellent opportunity for a highly motivated and ambitious performer who has a passion for delivering an exceptional customer experience from end to end.

    Benefits of becoming our Head of Compliance :

  • 28 days annual leave per annum and pro rata, plus bank holidays, with the opportunity to buy and sell additional leave
  • Enhanced maternity / paternity leave for those who qualify
  • Discounts and cash back on online and high street retailers
  • In-house development and talent management initiatives, including study support
  • Flexible working arrangements
  • Staff recognition scheme
  • If you feel you have the experience, skills and attitude to undertake this Head of Compliance rolethen please click apply’ now! We’d love to hear from you!

    Interviews to be held virtually via Microsoft Teams.

    Resident Positive - We will guarantee at least two tenants an interview based on them meeting the essential criteria.

    No agencies please.

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