Customer Service Data Analyst
ConvaTec
Deeside, Wales
3h ago

Data Analyst is responsible for data consolidation, data analysis, and management reporting. Utilizes software to generate metrics and develops actionable recommendations.

Key Responsibilities : Create, manage, and maintain reports required to support the business’s needs. Researches and uses creativity to meet reporting requirements.

Maintain working knowledge of the database structure, data elements and structured query language. Build data models to illustrate trends and anticipate future performance.

  • Look for ways to improve and promote quality; Demonstrate accuracy and thoroughness. Meet productivity standards; complete work in timely manner;
  • Strive to increase productivity. Manage all Amcare resource planning Working hours & Location Collaborates with various business units to achieve business results.

    This includes but, not limited to, inbound and outbound calls and Prescription sales order management across 7 DAC licenses.

    Other duties as assigned Qualifications and Competencies Two years related experience and / or training; or equivalent combination of education and experience.

    Excellent numerical and analytical skills Ability to read and interpret written information. Knowledge of data modelling, data cleansing, and data enrichment techniques Experience of statistical methodologies and data analysis techniques The ability to produce clear graphical representations and data visualizations.

  • Proficient in SQL Server Management Studio and the MS Office Suite. Demonstrate attention to detail. Ability to gather and analyze information skillfully;
  • Works well in group problem solving situations. Maintain confidentiality. Balance team and individual responsibilities; Exhibits objectivity and openness to others' views;
  • Contribute to building a positive team spirit. Conserve organizational resources. Work with integrity and ethically; Uphold organizational values.

    Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.

  • Follow instructions, respond to management direction; Take responsibility for own actions; Keep commitments. Demonstrate accuracy and thoroughness;
  • Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.

    Prioritize and plan work activities; Uses time efficiently. Physical Demands Regularly required to sit, stand, walk, and occasionally bend and move about the facility.

    Infrequent light physical effort required. Occasional lifting under 10 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Some travel may be required. ConvaTec provides equal employment opportunities for all current employees and applicants for employment.

    This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

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