Reporting directly into the Content Lead - Italian, you will be responsible for transcreating and localizing product and operational content.
You will ensure that our copy is customer-centric, effective and tailored across all FARFETCH channels, whilst capturing and protecting the FARFETCH tone of voice.
Proven experience writing and transcreating content is preferred, as is having a sound understanding of the luxury e-commerce landscape in Italy.
To succeed in this role, you must have an extensive knowledge of the Italian language. You'll benefit from working with a large multi-lingual team of around 120+ employees within FARFETCH, which will present unique opportunities to interact with various departments and to learn cutting-edge localisation tools and solutions.
WHAT YOU'LL DO
You will localise UX content (Onsite and iOS, Android) in Italian that reflects our brand's tone of voice
You will localise or create customer service content in Italian by communicating with the local customer service team to address customer's pain points
You will localise partner surveys and communications
You will support the localisation of editorial product descriptions
You will support the Italian content team in terms of market and trend research
You will become a quality guardian for our Italian tone of voice and all localized contents live on FF.com
WHO YOU ARE
You are fluent in Italian (native level)
You have a good writing style that is precise, adaptable and inspiring, with an impeccable use of grammar
You have knowledge and love of fashion at all levels from high-end designers to cutting edge street style
You have good knowledge and skills of transcreation
You are keen eyes for detail and accuracy
You are well organised and thrive in a fast-paced, deadline-oriented environment
You are comfortable with digital work on an in-house CMS
You have sound knowledge of Excel / Google Sheets
You are comfortable working with CAT Tools
You are open-minded and have a collaborative mindset
Responsible for transcreating and localizing product and operational content. You will ensure that our copy is customer-centric, effective and tailored across all FARFETCH channels, whilst capturing and protecting the FARFETCH tone of voice.