Global Client Manager
NTT
London, United Kingdom
1d ago

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.

We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.

The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

The Global Account Manager / Global Client Manager (GAM / GCM) is responsible for generating new revenue from the sale of high bandwidth IP transit services together with associated value-added services, primarily but not limited to Internet-centric businesses, both domestically and internationally.

This role focuses on transactional acquisition of new logos and requires significant analysis of technical and commercial terms.

In addition, the GAM / GCM may be assigned existing customers, where the GAM / GCM is responsible for managing all aspects of account needs.

Within assigned accounts the GAM / GCM will have a focus of driving incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the broader GIN eco-system.

The GAM / GCM will be responsible for leading the strategy and success of the customer’s overall engagement with GIN, closely coordinating all activities with other functional teams within GIN.

Working at NTT

Mission Statement of the Organization

  • NTT America provides the highest caliber of customer service and dedication to satisfying our customers. Our proactive support, responsiveness, and attention to details have won our customers'
  • confidence. It is our mission to provide exemplary customer service and to offer the highest industry standards when providing that service.

    We look to our employees, our most important asset, to help us build the foundation of service and reliability that we are best known for.

    This position will join the Global IP Network (GIN) team at NTT Ltd., a global technology services company that delivers services in over 200 countries and regions.

    NTT is one of the top large-scale IP providers in the world and was named Best North American Wholesale Carrier at the Global Carrier Awards 2019 for the sixth consecutive year.

    Job Summary (describes the general purpose of the position).

    The Global Account Manager / Global Client Manager (GAM / GCM) is responsible for generating new revenue from the sale of high bandwidth IP transit services together with associated value-added services, to ISPs and Internet-centric companies, both domestically and internationally.

    This role focuses on transactional acquisition of new logos and requires significant analysis of technical and commercial terms.

    In addition, the GAM / GCM may be assigned existing customers, where the GAM / GCM is responsible for managing all aspects of account needs.

    Within assigned accounts the GAM / GCM will have a focus of driving incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the broader GIN eco-system.

    The GAM / GCM will be responsible for leading the strategy and success of the customer’s overall engagement with GIN, closely coordinating all activities with other functional teams within GIN.

    Essential Functions / Duties

    To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge skill / and / or ability required.

    Duties are not listed in order of priority but, are expected to be done in a timely fashion unless otherwise instructed.

    NTT will provide reasonable accommodations to employees with physical / mental limitations to enable these individuals to perform the essential functions of their jobs.

  • Generate incremental new sales consistent with monthly targets
  • Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound
  • Development and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations
  • Development of close working relationships with NTT international affiliate companies
  • Work closely with the Sales Engineering, Customer Solutions, Order Management, Operations and other key eco-system team members to drive successful and meaningful customer experience with GIN.
  • Development of a sales plan consistent with department objectives.
  • Track, manage, and report ongoing activity relative to plan
  • Performs other duties as they may be assigned.
  • Responsible for participating and successfully completing all companywide mandates / training in a timely manner.
  • Complies with all Ethics and professional standards.
  • Complies with all corporate and organizational security policies and guidelines.
  • Abides by all policies and procedures.
  • Qualifications (Knowledge / Skills / Abilities) Core Competencies

  • Development of complex multi-component business solutions within the Technology and / or ISP industries
  • A track record of over-achieving sales quotas
  • Thorough understanding of the underlying technologies and economics of the Internet.
  • Must be familiar with the unique technical requirements of IP Transit network customers.
  • Excellent communication skills, both verbal and written.
  • Must be able to efficiently communicate to senior management both within and outside the company.
  • Ability to prepare and deliver professionally structured and written customer proposals with limited supervision.
  • Ability to work efficiently with finance, sales engineering, legal, IP engineering resources
  • Flexibility to work outside of standard 8am-5pm US time zone hours.
  • Ability to travel up to 50%, or as needed.
  • Education and Experience :

  • Good knowledge of key global IP Networks & Service providers, Ethernet service offerings, CDN and DDoS services
  • Have a good understanding of the respective strengths and weaknesses of such Providers.
  • Good knowledge of all Microsoft Office applications.
  • Good knowledge of Salesforce.com or similar CRM.
  • Strong high-tech sales experience preferably selling to wholesale consumers of bandwidth
  • Bachelor’s Degree in Business, Marketing, Finance or related field preferred.
  • Working Conditions :

    Working conditions are normal for an office environment. Work requires extensive work using a computer and possibly other office equipment.

    Travel required to customer meetings, trade events and other customer events, as and when permissible.

    What will make you a good fit for the role?

    Join our growing global team and accelerate your career with us. Apply today.

    Equal opportunity employer

    NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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