To support the Support Services Division within Elliott. Delivering Customer Service Excellence and being a team member of remote Field Service Engineers.
Working as part of the field team to provide a dedicated service of asset repair and maintenance together with installation and dismantle of site cabins.
Strong diagnosis and efficient repair of cabins and internal equipment.
Key Success Factors
Success in a 6 months will include :
To establish them self within the team and be aware of Elliott policies and standard operating procedures relevant to task, to conduct themselves professionally at all times, putting the customer first and effectively resolving technical issues
Good working knowledge of the Elliott product range
Success in 1 year will include :
Play a part in developing the section to achieve the most cost effective solution to operational issues
Assist the team to achieve overall operational excellence and be the market leader in our field
Gain a comprehensive understanding of Elliott customer expectations
Full appreciation of Elliott’s portfolio of cabins and internal equipment
Interact well within the business and demonstrate confidence
Excellent communication skills both internally and externally
Roles and Responsibilities
Visiting customer sites to repair faulty cabin equipment
Installations and dismantle of hire units and associated equipment
Good spares inventory management
Asking relevant questions to determine the precise fault / issue to complete the job first time.
Liaising with customers / manager / peers / contractors to ensure site work is completed timely and efficiently
Effective repair of hire units and its equipment which may require multi-trade skills capability
Completing PDA / paperwork thoroughly and accurately
Comply with and embrace the Elliott Health & Safety culture and policies
Understand and comply with all relevant Company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice.
Act in a professional manner, ensure good working relationships are maintained and promote a good image of the Company at all times.
Be aware that the Company operates a Quality Assurance system BS EN ISO 9001 and adhere to the respective procedures.
Reporting to the Service Delivery Manager.
However, the relationship and rapport with members of the Support Service team and end customers is crucial to assist in the aspiration of 100% customer service satisfaction.
Experience and Required Skills
Good general physical fitness.
Ability to work as an individual as well as part of a team
Has a strong work ethic.
Flexible attitude to working.
Capable of working to and achieving set targets / deadlines.
Technical understanding of hire equipment preferred but not essential
Good health and safety awareness, a CSCS card holder would be highly advantageous
Basic understanding and acceptance of Health & Safety rules.
Good mix of general maintenance skills.