Product Manager
TalkTalk
Salford Quays, UK
8d ago

About the Product team

Driving elements of the TalkTalk connectivity product portfolio, with responsibility for both in-life performance and the development roadmap.

As the roll-out and take-up of superfast and ultrafast fibre broadband increase, we are looking for an individual who can manage the TalkTalk entry into the market, be the voice of broadband in TalkTalk Consumer division, own the customer experience for connectivity products and drive the development and competitiveness of our offering.

How will I add value in this role?

This role will maximise the performance of the products, whilst managing the customer experience to achieve improving customer metrics, resulting in increasing profitability.

It is also essential to work alongside data insight to manage continuous improvements of the product with all stakeholders.

The successful candidate will have a proven track record in discovering and developing new technology product ideas, strategic product extensions, or enhancements to existing products for the translation of research discoveries into usable and marketable products.

Experience in leading, planning and tracking all phases of the technology product life cycle, from inception through introduction into the marketplace are crucial.

Commercial acumen is a must, alongside ability to manage product P&L, as well as understanding of and driving improvements in customer experience.

Key Responsibilities

  • Define and manage the broadband / fibre roadmap to constantly maintain the market advantage of TalkTalk’s products, including but not limited to developing and launching of new connectivity products focusing on best-
  • in-class customer experience.

  • Manage the connectivity product base by identifying opportunities to improve product performance, developing strategies, delivering proposed changes by building cross-
  • functional, virtual teams and monitoring performance.

  • Constantly challenge the status quo and use a spirit of innovation to deliver a superior service.
  • Manage and collaborate with cross-functional teams as well as partners and suppliers, working to tight timescales and managing uncertainty and rapid changes.
  • Ensure the product proposition meets customer expectations and maximises product profitability
  • Act as a centre for product expertise and its evolution economics, regulation, technology, supplier, and industry development.
  • What do I need in order to deliver this role?

    Must have

  • Product Management & Development
  • Excellent communication & stakeholder management skills
  • Experience / knowledge of the telecom market
  • Think commercially and strategically
  • Ability to make decision and execute at speed
  • Be great to also have

  • Focus on end-customer experience
  • A spirit of innovation
  • Strong analytical and modelling skills
  • Experience in working with suppliers and third parties
  • Delivery to tight times scales
  • P&L accountability
  • The Company

    We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone.

    We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.

    We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas, and deliver great results for our customers.

    This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.

    The Benefits

    We value the importance of recognising and rewarding our colleagues at TalkTalk. As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also

  • Embrace flexible working
  • Support you to achieve your career goals
  • Offer income protection and life assurance
  • Offer a range of discounts on products and shopping
  • Location : Soapworks Salford Quays, Manchester

    Duration : Permanent

    Salary : Competitive + bonus / benefits

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