Product Manager (Seller Risk & Onboarding)
Paddle
London
5d ago

About the role

As the SaaS space expands there’s more potential than ever to build a huge software company. Although having a great product is only part of the journey.

Software and SaaS businesses today experience a lot of frustration trying to sell their products when it comes to managing subscription plans, calculating local tax rates or handling trials and licensing.

Paddle solves all that hassle with an integrated growth platform that offers an end-to-end journey for SaaS businesses by handling billing, payment, taxes automatically and tackling their main growth challenges head-on.

In doing so, we empower them to expand internationally and sell to anyone from individuals to teams and businesses.

This role will be focussed on a critical user journey within the Paddle platform. When a business wants to use Paddle, they must go through a process with our internal Sales and Risk teams.

They must then complete their integration with Paddle, test it, and get live to start selling their product. This role will be entirely focussed on this user flow and improving it at every point.

Not only is this key for us internally and to ensure we can scale, it’s vital that businesses who want to use Paddle have a great first impression of the platform.

This process has been recently changed and there are many areas of improvement to focus on, such as the amount of time it takes to get a seller reviewed, the data we ask for as part of KYC, and the need for a great Sandbox environment for businesses to use when integrating with Paddle.

You will be key to outlining and executing on the vision for this extremely important area of our product.

We are looking for an ambitious and autonomous PM with experience or KYC and Onboarding to :

  • Help us with our strategic vision of becoming the growth platform for SaaS businesses.
  • Work as part of a cross-functional team (with engineers and a product designer) to deliver on this vision.
  • We’re aiming to nurture a world-class product team that can help us build an industry-leading organization. This is an opportunity for someone who wants to be part of something challenging and transformative, someone who will play a critical role in driving our success.

    What you'll do

  • Identify opportunities : Work closely with Marketing, Product Design and Sales to gain a deep understanding of customer needs and the market landscape.
  • Identify product gaps and prioritise and design features for a variety of personas.

  • Shape the roadmap : Use internal and external analysis to feed into the strategic direction of the product roadmap and wider business, always ensuring Product & Engineering is making the right impact.
  • Ship value often : Work with engineering and design; and develop appropriate planning, prioritisation, and delivery processes to enable the launch of new features and products that deliver fast value to our software sellers.
  • Help guide effective discovery of new initiatives, run agile workshops and facilitate prioritisation conversations.

  • User Testing : Make use of usability and beta testing to ensure our product offers the best user experience and meets customer needs.
  • Measurement and reporting : Analyse the performance of our product using data, and use those insights to determine the product roadmap.
  • Based on product performance, determine when actions are needed to upgrade, improve, revise or reposition products.

    We'd love to hear from you if...

  • You’re excited by improving internal KYC processes
  • You’re passionate about user experience and would like to build a great Sandbox to improve the experience of businesses integrating with Paddle
  • You’re a Product Manager who enjoys working in cross-functional teams alongside engineers, product designers, and other functions to deliver value to users through frequent product launches.
  • You enjoy working in a high velocity & dynamic startup environment where you influence changing business priorities, customer challenges & engineering trade-offs.
  • You have worked in a SaaS environment and have created engaging and thoughtful customer experiences across the entire product lifecycle.
  • You have a good understanding of technical concepts and can work closely with engineers to find the best solution to a problem.
  • You have a natural affinity for product design and believe in user-centred design.
  • You understand that measuring success through metrics is an important part of Product and you can draw insights from data to make sure we build the right products.
  • You spend time speaking to your customers and finding various ways to gather customer insights to build a world-class product.
  • You love solving problems in innovative and creative ways.
  • Why you’ll love working at Paddle

    We are a diverse team of around 120 people. We care deeply about enabling a great culture which is inclusive no matter your background.

    We celebrate our diverse group of talented employees and we pride ourselves on our transparent, collaborative, friendly and respectful culture.

    We offer a full slate of benefits, including competitive salaries, stock options, pension plans, private healthcare and on-site mental health coaching sessions.

    We believe in flexible working and offer all team members unlimited holidays and 4 months paid parental leave regardless of gender.

    Plus we offer some not-so-standard, extra-fun benefits, which can include anything from joining the office football team, enjoying a board game night, taking up in-office meditation sessions or in-house massages.

    We host regular company get-togethers and quarterly socials. We have weekly catered lunches and of course, fully stocked fridges and cold brew on tap.

    We value learning and will help you with your personal development where we can from constant exposure to new challenges and annual learning stipend to regular internal and external training.

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