About the role

As the SaaS space expands there’s more potential than ever to build a huge software company. Although having a great product is only part of the journey.

Software and SaaS businesses today experience a lot of frustration trying to sell their products when it comes to managing subscription plans, calculating local tax rates or handling trials and licensing.

Paddle solves all that hassle with an integrated growth platform that offers an end-to-end journey for SaaS businesses by handling billing, payment, taxes automatically and tackling their main growth challenges head-on.

In doing so, we empower them to expand internationally and sell to anyone from individuals to teams and businesses.

This role will be focussed on a critical user journey within the Paddle platform. When a business wants to use Paddle, they must go through a process with our internal Sales and Risk teams.

They must then complete their integration with Paddle, test it, and get live to start selling their product. This role will be entirely focussed on this user flow and improving it at every point.

Not only is this key for us internally and to ensure we can scale, it’s vital that businesses who want to use Paddle have a great first impression of the platform.

This process has been recently changed and there are many areas of improvement to focus on, such as the amount of time it takes to get a seller reviewed, the data we ask for as part of KYC, and the need for a great Sandbox environment for businesses to use when integrating with Paddle.

You will be key to outlining and executing on the vision for this extremely important area of our product.

We are looking for an ambitious and autonomous PM with experience or KYC and Onboarding to :

We’re aiming to nurture a world-class product team that can help us build an industry-leading organization. This is an opportunity for someone who wants to be part of something challenging and transformative, someone who will play a critical role in driving our success.

What you'll do

Identify product gaps and prioritise and design features for a variety of personas.

Help guide effective discovery of new initiatives, run agile workshops and facilitate prioritisation conversations.

Based on product performance, determine when actions are needed to upgrade, improve, revise or reposition products.

We'd love to hear from you if...

Why you’ll love working at Paddle

We are a diverse team of around 120 people. We care deeply about enabling a great culture which is inclusive no matter your background.

We celebrate our diverse group of talented employees and we pride ourselves on our transparent, collaborative, friendly and respectful culture.

We offer a full slate of benefits, including competitive salaries, stock options, pension plans, private healthcare and on-site mental health coaching sessions.

We believe in flexible working and offer all team members unlimited holidays and 4 months paid parental leave regardless of gender.

Plus we offer some not-so-standard, extra-fun benefits, which can include anything from joining the office football team, enjoying a board game night, taking up in-office meditation sessions or in-house massages.

We host regular company get-togethers and quarterly socials. We have weekly catered lunches and of course, fully stocked fridges and cold brew on tap.

We value learning and will help you with your personal development where we can from constant exposure to new challenges and annual learning stipend to regular internal and external training.