Sunday Customer Services Assistant - Leamington Library
Warwickshire County Council
Leamington Spa, GB
1d ago

Job description

Sunday Customer Services Assistant Leamington Library 4hrs

Closing date 23rd February 2020

Interview date 6th March 2020

Salary £3,047.83 - £3,108.81 (Includes Sunday enhancement)

Working in our busy town centre library 12-4pm every Sunday, this role is the first point of contact for all users. The post-holder will be an integral part of the small Sunday team and therefore you will need to use your own initiative and take responsibility to ensure that tasks are completed and customer needs are met, ensuring a positive experience for customers of all ages.

You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories as you may be required to deliver our Sunday Book Magic events.

You should also be able to share enthusiasm and knowledge of books and reading with all ages.

ICT plays a big role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.

Working hours across the week will be allocated on a rota basis across all our sites. Libraries are open on a Saturday and specific sites also on Sunday.

Staff will be required to work weekends and working patterns will be based on the needs of the service and are subject to change.

Key Skills & Experience Required

  • 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
  • A flexible approach to working hours within the needs of the service. You may also be required to work across any of our local libraries.
  • Experience of working with members of the public in a customer service environment.
  • Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
  • Ability and willingness to deliver promotional activities with customers of all ages.
  • Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services.
  • On the application form please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths.

    Please list each qualification separately with the obtained grade. Please do not upload copies of your qualifications, CV’s or any forms of ID.

    You will need to upload a document addressing each of the criteria on the Person Specification.

    Contact details for post queries Charlotte Jackson

    01926 742745 /

    To apply for this vacancy please click on the 'Apply' button.

    Our method of application is online, please note, CV’s should not been submitted unless asked to do so.

    If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on including your contact details and any relevant screenshots.

    You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

    As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post.

    By minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.

    Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements.

    Warwickshire County Council is committed to equality of opportunity for all staff and is keen to address areas of under representation in its workforce and would particularly welcome applications from all suitably qualified persons from the BAME community, disabled people and people from the LGBT+ Community.

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