Multi
Carol's Daughter
High Wycombe
5d ago

Traffic Stopping

  • Approach customers
  • Introduce new customers tobrands
  • Customer Experience

  • Role model service ledapproach
  • Be Luxe Customer journey bestpractise
  • Sales Targets

  • Applying brand selling method
  • Demonstrate products knowledge
  • YOUR ROLE

    Your role is to supportyour team in growing the Be Luxe business within your door by providing anexceptional customer journey.

    You will be a Brand Specialist working acrossL’Oréal Luxe’s exciting portfolio of luxury brands; Lancôme, YSL, Urban Decay and Giorgio Armani,Luxury Designer Fragrances.

    An advocate of exceptional customer experiences andluxury beauty empowering women and men with the ultimate inpersonalised make up and skin care consultations.

    Your role will be responsiblefor holding on counter consultations and selling products across brand.

    Be Luxe will be asignificant driver of retail in your store so it will be important to build astrong relationship with your colleagues.

    You will work flexiblyalongside your team and support on key trading hours, product launches and peakperiods e.g. Christmas / holidays / evenings / weekends.

  • Achieving sales targets whilst developing and embedding L'Oreal's Service Retail Academy behaviours (e.g. empathy, customer service)
  • Have a desireto learn fundamental product knowledge (features, benefits, usage) andapplication techniques to provide best results for clients.
  • Comfortable totraffic stop when relevant, to share luxury beauty with more people.
  • Maintain thecounter / store quality and merchandising including appearance and cleanliness ofcounter / store, follow merchandising guidelines and ensure on shelf productavailability.
  • Convey passionand master story telling
  • Develop positive relationships with department store floor managers andhead office.
  • Be a brand ambassador with your attitude, eventing and on-brand grooming
  • YOURTEAM

    You will workalongside your team and report directly to your Team Manager in day-to-dayoperational priorities and customer service objectives.

    You will practiseexceptional service-led customer consultations whilst supporting the team’sobjectives and developing your skills.

    You’ll have the opportunity to attend multi-brandtraining and education as well as benefit from L’Oréal learning opportunitiesso you can development yourself within your role, opening up exciting andvaried career paths.

    YOURCUSTOMERS

    You will show passion for providing exceptionalservice in the luxury beauty and demonstrate skills from your previousexperience within the industry.

    You will role model best practise with yourcustomers and support the team in delivering a Be Luxe multibrand customerjourney.

    In line with Service RetailAcademy, you will deliver personalised customer experiences based onunderstanding and empathy.

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