We are looking for a Communications Administrator to join our dynamic and fast paced team in Wellingborough, providing support to the Koch Media contract activities and assist in prioritising daily flows throughout the warehouse in a communications and administrative capacity.
The successful candidate will assist in the priority planning of daily workflows and manage communication with our customer direct in addition of coordinating communication between operational departments, internal and external suppliers and carrier partners.
To operate to all Company Procedures and guidelines (ISO) and ensure that performance standards are met
To have a clear understanding of all customer processes and administration, in accordance with Customer SLAs
To recognise and comply with the approved procedures supplied by the Customer / KN for the required activity
To provide a first point of contact service for the customer and KN operational departments dealing with all direct contact, correspondence and telephone calls addressing any concerns / issues raised
To support day to day operations within the contract with courier requests, orders, inbound / returns booking requests and all other arrangements as necessary.
To monitor and review warehouse management systems including any downtime
Communicate and support daily planning / prioritising within the operation. Maintain and provide statistical Information and reporting in a timely manner, as per SLA
Assist and document daily PI Counts and general stock takes, investigating any reported discrepancies providing feedback to the customer.
Assist in the planning and instructional coordination of re-work operations
Monitor, manage and maintain issue logs concerning IT systems and the operation with regular feedback provided to the customer
In additional to your normal duties you may be required to undertake other duties in line with the needs of the business and flexibility should be recognised as a prerequisite of the role
Your Skills and Experiences
Previous experience in an Administrative environment
Attention to Detail and Accuracy
Excellent Organisational and Communication Skills
Internet and E-Mail Knowledge
Excellent Problem Solving Abilities
Proficient in Microsoft Applications Inc, Excel, Word and Outlook
Knowledge of KN Warehouse Management Systems
Ability to Multi-task and Prioritise Workload
Good Reasons to Join
If you would like to become a valued member of our team then we will also make sure that you’re rewarded for your commitment and expertise.
We are offering a competitive salary with the opportunity to join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.