Office Services Operator
Williams Lea
6d ago

Job Description

The Reprographics Operator is responsible for direct client liaison over job requirements, taking responsibility for quality, efficiency and deadline achievement.

They will work as an integral part of a small team, with the ability to multi-task, while being able to manage workflow and prioritise a varied workload.

Daily duties also include production room stock control and the willingness to assist the archive / scanning services as and when required.

Ensuring all SLAs are met across the service. Hours for this role are Monday to Friday 11 : 00-19 : 00

Key Responsibilities

To ensure high quality reprographics material / support is produced as requested in a timely manner by managing workflow and deadlines -

prioritising accordingly.

Ensuring stock levels are maintained across the service and assisting with ordering and deliveries.

Take responsibility / ownership of equipment service callouts and oversee engineer visits within a compliant environment.

Direct client liaison over job requirements, taking responsibility for quality, efficiency and deadline achievement.

Liaise with the client in a professional and helpful manner at all times

Resolve ambiguities on work tickets with the Team Leader and end users as appropriate

Maintain a productive working atmosphere, which promotes teamwork and commitment to daily production

A willingness to undertake overtime when this is required during the week and weekends

Person Specification

Candidates applying must have a thorough working knowledge of the Print Room environment and have excellent customer service and communication skills.

They will have the ability to work under pressure to tight deadlines and take ownership of your work / output, possess a critical eye in terms of accuracy and attention to detail and display an adaptable and flexible approach within a small team.

They will also need good PC skills including Word and Excel, email with strong literacy, verbal reasoning and numerical ability.

Williams Lea Tag positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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