Technical Support Specialist
Welwyn Garden City, ENG, GB
2d ago

The Vision-Box World

Join us at one of the most exciting times of our history!

At Vision-Box you are empowered to be innovative, creative, collaborative and hands-on. Use your energy and drive to help us achieve our goals as we help you achieving yours.

Vision-Box is dedicated to improving the quality, convenience, efficiency and security in travel and border control offering biometric-based digital identity management solutions.

Vision-Box is partner of the most prestigious Governments, Airports and Airlines enhancing citizen services and traveler experiences, establishing identity ground-truth through high performance enrollment, verification and authentication, while enabling multi-directional data transactions and actionable intelligence.

Vision-Box develops state-of-the-art user-centric citizen touchpoints, custom front-end applications and collaborative orchestration software, towards a premium experience and service level.

We have delivered to date over 5000 electronic identity solutions spread across the globe, enhancing access to a robust identity scheme for hundreds of millions of citizens every year.

As a Technical Support Specialist, what are you going to do?

  • A mixture of routine system maintenance to ensure our products are working flawlessly by applying software and hardware fixes and updates.
  • Identify faults both remotely and on-site;
  • Respond to incidents and performing break / fix activities when errors and faults occur;
  • Liaise with customers on-site and remotely and proactively communicating with the Service Manager, escalating issues and identifying areas where service can be improved;
  • Provide on-site early life support and training users on the system;
  • Analysis of system performance in relation to business benefits;
  • Document cases, recommendations, and resolutions clearly in the ticketing system;
  • Collaborate with Technical Support Experts and Software Development to resolve highly complex technical issues associated with deployment.
  • What are the skills and professional experience we’re expecting from you?

  • Technical education (Electrical or IT) with at least two years of relevant experience with hardware diagnostics and repair experience and a basic understanding of electrical and electronic components;
  • Knowledge of networking fundamentals (TCP / IP, HTTP, routing, and switching, etc.) and database administration fundamentals (preferably MS SQL Server and / or PostgreSQL);
  • Basic understanding of Information Security principles, security protocols, Public Key Infrastructure (PKI) and basic knowledge of biometric concepts and technologies;
  • Fluent in English;
  • Good understanding of ITIL support principles;
  • Self-motivated and proactive individual with a willingness to travel and you have a problem-solving attitude;
  • Availability to travel;
  • Eeligible to work in the UK;
  • Clearable to UK Government Security Clearance (SC) level.
  • Some of the cool reasons to work with us :

  • Portuguese multinational company, with almost 20 years of expertise;
  • Tech company with amazing products using biometric data, working with singular industries such as Airports and Airlines;
  • HQ in Portugal but with offices spread all over the world;
  • Work in a multicultural environment, with colleagues from every corner of the globe.
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