E-Commerce CX Manager, Marketplace
London, Greater London, United Kingdom
3d ago

Key Qualifications

  • Deep expertise in digital commerce / eCommerce and digital merchandising
  • Demonstrated understanding of and experience with eCommerce funnel, SEO, SEM
  • Deep prior experience on content optimization via UI / UX and digital merchandising to achieve sales goals
  • Strong problem solving skills to identify critical issues and opportunities, evaluate options and provide clear recommendations for eCommerce growth
  • Experience delivering successful end-to-end digital programs or campaigns through cross functional internal and external teams, from concept to execution to reporting and optimization
  • Stellar analytical ability with capability to transform online KPI CX data into actionable insights and execute upon them;
  • demonstrated experience using KPIs / web analytics to impact digital business

  • Strong attention to detail and organization; tenacity to execute flawlessly
  • Prior experience using a Content Management System and working with eCommerce platforms Strong Excel skills
  • Ability and experience communicating to a wide range of constituents across functions, organizational levels and cultures;
  • proven experience leading through influence in a matrix organization - working with both global and local organizations

  • Excellent verbal and written communication skills
  • Previous experience with an online, vendor driven marketplace preferred
  • Fluent English, additional European language preferred
  • Description

  • Drive the CX (customer experience) and overall business roadmap for Apple’s Marketplace business focused on growing sales while managing the optimal Apple CX-Work closely with the regional sales lead to develop innovative digital merchandising strategies, calendars and plans that support and promote sales growth for Apple products sold on Amazon -Closely manage the Search CX and Product Detail Page CX of the country - making constant improvements to achieve business goals, add unique capabilities and achieve and exceed sales growth.
  • Drive localized execution of global programs-Utilize online KPIs, web analytics, and performance metrics to analyze, develop and execute on growth programs, insights and opportunities - weekly, monthly and quarterly-Together with sales AE, lead weekly and monthly business reviews with cross-functional Apple teams and Retail partner, as well as global teams.
  • Partner closely with sales, finance and operations to ensure that the customer experience and merchandising plans support forecasts
  • Education & Experience

    You have a Bachelor’s degree or equivalent education.

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