Customer Service Specialist - Danish
Booking.com
Cambridge, United Kingdom
27d ago

The power of exploration A lot of listening, responding and mediating between our international guests and partners (eg.

Accommodations) to resolve easy to complex issues via the phone. Cancellations, requests, travel advice; You name it, we’ll answer it.

At Booking.com, your career isn’t just a job. It’s a way to experience a whole world of new cultures, perspectives and possibilities.

Replying to emails and messages from customers all over the world in English and Danish. Navigating different online IT tools and browsers to provide accurate information and follow set processes.

Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.

Regular involvement with company events, team meetings and projects. Most importantly, always ensuring a high level of customer service that’ll make anyone smile Written and oral fluency in English and Danish.

A problem-solving and solution-driven mentality. A positive, motivated mindset that’ll help you deal with some tricky customer problems.

An open mind to changing priorities and business processes. Intermediate IT Skills (web browsing, multi-window navigation etc).

A desire to work in a team-based, fast-pace, international environment where you’ll need to embrace different cultures, nationalities and languages.

  • Annual gross salary of £19,560 based on 40 hours
  • Full-time, paid training to help you on your way to success.

  • 25 days holiday per year on a full-time basis for you to do your own travel.
  • Booking.com discount for you, your family and friends.
  • Delicious free lunch or dinner (depending on shift).
  • A working schedule provided 4-6 weeks in advance.
  • A huge platform for learning and development. Performance-based quarterly bonuses. The opportunity to work with some of the brightest minds from all over the planet.

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