Customer Service Team Leader
Acorn Stairlifts
Steeton, West Yorkshire
5d ago

Job Description

We are currently looking for a Customer Service Team Leader to join our UK Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK

Working hours : Monday to Friday 8.00am 5.00pm (a degree of flexibility is needed for this role)

Holiday entitlement : 28 days per year (including bank holidays) Raises with length of service

The Ideal Candidate

  • Customer service experience in either a Team Leader or Managerial capacity
  • Must have a high level of customer service acumen
  • Good listening skills
  • Word, Excel, and Outlook knowledge
  • Key Skills

  • To monitor all calls coming into the department by hitting and maintaining the KPI target - this includes the running of reports and the walking of the floor to make sure all coordinators are active
  • Performance reviews and monthly 1-to-1's
  • Listening to calls live to identify and provide training in areas of customer service delivery
  • Work closely with the other Team Leaders to reduce and prevent complaints into the department
  • Ensure that all your team follow through company policies and procedures
  • Working closely with the Service Manager / Assistant Service Manager to implement and oversee new ideas and processes
  • Make sure all office staff have the relevant skill set to succeed
  • Identify and resolve problems that affect the customer service quality and efficiency
  • Benefits

  • Pension Provision
  • Healthcare Provision
  • Free Parking
  • Excellent Transport Links to Leeds, Bradford and Skipton
  • In-house Canteen
  • Induction and Training Programme
  • On-going Coaching and Development
  • About Acorn Stairlifts UK

    Employing over 1,700 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 75 countries and offices on 4 continents.

    Acorn achieved the Investors in People award and continues to invest in its most valuable resource : its people.

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