Enjoy started with a simple question . What if the best of the store could come to you?
The answer to the question was the Smart Last Mile ™ and the Mobile Retail Store. The retail and online shopping has evolved.
When you use Enjoy you not only get a purchase that is delivered to your door, you also get a comprehensive retail experience as soon as today, in the comfort of your own home.
Enjoy unlocks Commerce at Home through our Mobile Retail Stores.
We serve the world’s leading communications and technology companies to change the way millions of people around the world purchase and experience their products and subscription services offering the best of the retail store at our customers convenience.
In the UK we have partnered with EE and BT to support bringing the best of the store to 80% of the UK.
About the Role
As a Captain, you'll be a leading voice of the Expert and Fulfillment community, responsible for managing and leading your team’s performance within the market across sales, operations, compliance, experience and people KPI’s.
You’ll proactively lead your teams to ensure they deliver a comprehensive retail experience in the comfort of our Customers homes through your teams mobile retail stores.
You will share key business initiatives that enable your experts to deliver an in-home experience, which drives recurring revenues and the subscription economy for our Partners and makes the smart last mile a profitable channel.
You’ll work alongside your fulfillment teams to ensure all stock management process’ are executed in a timely and accurate fashion to ensure the correct availability is surfaced for our partners.
You'll ensure your team(s) have the tools, resources, and knowledge to do their very best whilst championing a healthy and positive performance culture.
Duties & Responsibilities
Manage the submarket team, recognising great performance and providing developmental guidance
Drive operational performance standards to achieve KPI’s in line with company goals
In partnership with the Market Captain, collaborate with Regional Partners to address market-specific needs. (People Success, Learning, Talent Attraction, Field Success,Trust and Safety, Fleet and Regional Fulfilment Leads)
Build and champion a strong and connected culture across your team aligned with Enjoy’s culture and with Enjoy’s values
Connect, inform, and inspire the team through one-on-ones, daily huddles, and visit observations
Be an enthusiastic advocate for all employees in the submarket
Maintain a high performing team in line with the Enjoy Values, KPI’s and brand standards
Manage the vision, purpose and tactics of Enjoy programs, initiatives, and priorities
Identify training gaps on the team and support the ongoing learning.
Manage the P&L for your submarket(s)
Promote company initiatives and implement to ensure the quality and consistency of outcomes including but not limited to company pilots, sales initiatives and fulfilment standards
Manage all health and safety incidents in conjunction with our trust and safety team and offer support to all parties involved
Effectively manage the time and attendance of your team up to and including schedule management and payroll
Comprehensively manage the fulfilment operations including stock management, stock discrepancies and stock availability insights
Maintain brand standards across the submarket(s). (Uniforms, Enjoy House, Fleet Vehicles, etc.)
Ensure the submarket(s) adhere to all timekeeping practices and policies, including managing payroll approvals, time off requests, and Expert expenses
Own the employee life cycle, including the hiring and performance management of your team
Obsessed with providing the best employee experience
You proactively seek opportunities to help individuals and the team get stronger. You don’t hesitate to share developmental feedback and provide encouragement when times are tough
You can be counted on to see tasks through to completion
You are self-motivated, resourceful, and proactive. You don’t hide from problems or let them persist
Thrives in a fast paced work environment that has you constantly on the go. Works well under pressure
Respects, celebrates and promotes inclusion and diversity in the workplace
You make decisions that improve the lives of others, even if it means more work on the back end. Not simply a pleaser , you have the vision to see when a short-term challenge can yield a long-term gain
You’ll demonstrate strong storytelling skills leading change and sharing the vision of Enjoy with the teams you lead.
About The Team
We are a highly engaged, passionate and performance-focussed team, committed to developing an operating model that supports rapid growth.
We are building a great company and a great place to work where we live our values every day.
We believe that Kindness, above all else, is key to unlocking the magic of Enjoy
We have a Growth Mindset and hunt for new approaches to achieve better results
We focus on continually raising the bar and Winning Together
We are Experience Obsessed and relentless in our efforts to create a 5-star experience for our customers, partners and employees
We stand for Justice at our core. We believe in the power of our combined voices to bring about change within Enjoy and in the communities we serve by fighting against oppression and holding ourselves accountable to just outcomes
Proven experience in a people management role
Ability to travel for the first two weeks of onboarding and training
Ability to work 8 hour shifts, possible overtime, evenings, weekends, and some holidays
Ability to lift up to 50 lbs (23 kg), additional support may be provided to assist employees if required
Ability to regularly work out of an Enjoy House
Ability to work 10 hour shifts, possible overtime, evenings, weekends, and some holidays
Valid UK manual driver's license and a satisfactory driving record with a maximum of 6 points
Agree to a DVLA & DBS background check (essential)
If you have a disability and require specific support during the recruitment process, please contact Enjoy’s recruitment team to explore what adjustments can be made to facilitate your success.
You can contact the recruitment team by emailing, uk.recruiting enjoy.com