Customer Technical Support (Bilingual)
EDriving
Huddersfield, West Yorkshire, United Kingdom
4d ago

We are seeking an applicant who is fluent in preferably French or French-Canadian to join our Technical Services team providing excellent technical support to customers across our full range of mobile and computer aps.

Multi-language skills in German, Italian, Vietnamese, Japanese, Chinese, or other languages are advantageous.

With the highest level of customer care, you will assist customers with their technical queries on our systems and processes.

  • Our ideal candidates will have;
  • Fluent bilingual language skills including written, as well as a good grasp of English. Other languages are also an advantage;
  • Excellent people skills via chat tools, email and over the phone;
  • A thorough and methodical approach to problem solving;
  • The ability to follow procedures;
  • Previous experience within a service helpdesk environment and use of a ticketing system is an advantage.
  • There may be a requirement for some weekend and evening work, and this will be discussed in more detail during the recruitment process.

    We offer a competitive salary, friendly working environment and the chance to work in a progressive business with a good career structure.

    In-role training and development will be provided.

    About eDriving

    eDriving is a global provider of driver safety solutions. Its patented programme, Mentor by eDriving, helps organisations reduce collisions, injuries, licence endorsements and total cost of ownership by influencing safer driver attitudes and behaviours.

    With clients including BT, Royal Mail, and Nestle, eDriving is the partner of choice for many of the world’s largest and safest commercial driving fleets.

    Established for over 23 years, eDriving supports over one million drivers in 96 countries. eDriving’s research-validated solutions have been recognised by 70+ client and partner awards.

    Apply Today!

    Due to the nature of the business, the candidate offered the role will be required to complete a Disclosure and Barring Service (DBS) check.

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