End User Tech Support Manager
End User Tech Support Manager
How do you feel about tech? Do you like when it just works, that your laptop runs smoothly and you can be as productive as you need at a drop of a hat.
Well, so do all out of 4000 employees that are either based in offices or fully remote. At ASOS we pride ourselves on the technology that underpins our business and this includes all the devices, software and hardware that our ASOSers use on a daily basis.
Do you fancy making this tech seamless and improving the daily experiences of everybody in our business? Is so, then take a look at the below and get in touch!
What will I be doing
Defining and delivering the roadmap for EUxSelecting, implementing and supporting the correct technology to further improve EUxManaging the full lifecycle of all end user devices (desktops, laptops, mobiles, printers etc)Plan for improved security, scalability and maintainability for all services within EUxTraining and supporting end users on collaboration software and spacesSoftware Licence Management for the full estateEnsuring end users receive the best possible support through our service desk and tech barMaintaining our collaboration spaces around the office, including any AV / VC tech and digital signageManage relationships between third party suppliers, ensuring value on investmentLook for ways to improve the end user experience using existing tech by driving adoptionContinuously measure and look to improve user satisfaction within the businessHire and develop team members, ensuring clear development plans are in placeResponsible for the total budget spend for all devices, licences and resources required
Who would we like
Passionate about how technology can help support the daily operations of the businessCustomer obsessed, going the extra mile to inform, foresee and resolve challengesUnderstands how the business works and the ways tech can improve itInclusive over exclusive, ensuring everybody has the same great experienceExperience in leading many teams with different skill setsExperience with dealing with end users from all parts of the business at all levelsAbility to deliver consistently professional, high quality work in a fast paced environmentStrong customer focus - delivering a high quality best in class service for our users who use ASOS corporate technologyA proven ability to plan, organise, prioritise, manage and track numerous concurrent activities to successful outcomes
What's in it for you?
A truly unique and agile working environment where you’ll be surrounded by a diverse range of passionate experts, with two common interests : technology & innovationGenerous salary, discretionary bonus and pension matchingLife insurance, free private medical care, cycle to work scheme + moreA bespoke flexible benefits scheme catered to youBest in class Learning & Development schemes and career development programmes25 days holiday + never work on your birthday again!Free modern onsite gym, plus personal training and wellness roomsTech Develops days one day per month dedicated to developing yourself and developing others within TechTech Presents days- breakfast mornings to collaborate and share your work with other teamsA dynamic social environment, from company-wide sports days, charity days, Give A Week Away’ opportunities to visit our charity partners in India, company-wide celebrations across Christmas and Summer to name just a fewHuge staff discounts and sample salesPlus much more