Direct Mail Team Leader
Holland & Barrett Retail Limited
Burton on Trent
1d ago

The Role

The purpose of this role is assist the Direct Mail Operations Manager to ensure the effective and efficient picking of all customer orders on a daily basis, by providing leadership and guidance through Team leaders to approximately 40 warehouse associates.

The main accountabilities for the role are :

  • Oversee daily picking of customer orders received, ensuring picking is completed in a timely, efficient and cost effective manner.
  • Ensure all associates are working to set KPI's and achieving a high pick accuracy.
  • Manage the replenishment of all picking bays to ensure adequate stock is available for pickers when required.
  • Continuous improvement within all aspects of the department.
  • Maintain a clean and safe working environment within the warehouse.
  • Manage the BBE report and work with the web team to reduce OOD adjustments.
  • Ability to hit deadlines and achieve SLA's set by the business.
  • Ability to problem solve and deep dive.
  • The Person

  • Ensure budgetary targets are planned and met according to set objectives.
  • Request disciplinary meetings as per company guidelines and instructions and discipline individuals as per company guidelines.
  • Adhere to all company procedures and policies.
  • Deal with confidential matters discretely.
  • Open to work with other departments within the business.
  • Identify training requirements of associates to allow them to carry out their roles effectively and efficiently.
  • Technical Skills :

  • Good working knowledge of the Warehouse Management System (AS400)
  • Good understanding of the warehouse picking system (Pick by Voice Voiteq)
  • Competent key board skills Excel, Word etc.
  • Health & Safety IOSH Managing Safely
  • The Company

    Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

    Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business.

    We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

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