Job Description
You will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for.
Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You'll be an ambassador of exceptional hospitality to all our customers across all elements of our business, understanding and delivering the set standards of service as communicated via induction and any ongoing initiatives implemented by the company.
You will;
Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
Be aware of daily / weekly targets and contribute positively towards them
Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
Replenish stocks so that the customer always has the opportunity to access products at all times
Promote the use of Grosvenor Membership cards during each interaction with the guest
Promote the Rank Omni Channel / Digital offer through positive customer interaction
Qualifications
Positive attitude
Experience of working successfully in a hospitality role
Preferred) Previous experience working in a multifaceted role
Fanatical about delivering unrivalled customer experience
Ability to collaborate with the wider business
Sound communication skills
Comfortable with change and ability to embrace new ways of working
Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information
Starting Salary is £10.50 per hour (£21,840 per year - based on 40hr contract)
Share of all TIPS
Overnight Premium rate - £1 extra per hour
Rewards and benefits platform
50% staff discount
40hr working week (or Part-Time working if desired)
Paid Breaks
Industry leading training
Enviable Career advancement opportunities
A spectacular place to work, right by the seaside
An amazing set of colleagues, who will become friends for life!!
