Customer Success Executive (London)
Maritime intelligence | informa
London, GB
2d ago

Job Description

In this role you will be expected to :

  • Deliver a world class standard of Customer Service managing inbound customer enquiries and delivering effective solutions
  • Tracking all interactions on Salesforce
  • Develop and implement plans to proactively drive customer online usage and success
  • Meet the required KPIs and ensure your client facing activity beats standards and expectations
  • Continually improve your product and industry knowledge to ensure the best support can be offered to all clients
  • Lead by example in all forms of Client communication
  • Be the voice of product end users, capture and represent their business requirements and feedback to internal stakeholders
  • Drive and take the lead in continuous improvement projects
  • Contribute fully to the objectives of your Division and achieve the personal objectives set by your manager
  • Qualifications

  • Presentation skills to deliver face to face and virtual training demonstrations
  • A self-starter with a commercial focus
  • Ability to listen, articulate complex solutions in a simple and coherent manner
  • Strong inter-personal and communication skills
  • Outgoing, confident and engaging
  • Self-critical and able to take on board advice and constructive criticism
  • Quick learner able to learn new systems and processes
  • Analytical skills to segment and report data
  • Preferred knowledge of Data analytics and Machine Learning
  • Preferred experience using Salesforce cases
  • Additional Information

    Why work for Informa?

  • 25 days annual leave plus bank holidays, 4 days for volunteering and a day off for your Birthday!
  • Hybrid working model balanced between home and office.
  • Friendly staff who are all expert’s experts and additional training for development
  • Life assurance
  • 5% Pension match
  • Share-Match options - become a shareholder
  • Regular Social Events and Networking opportunities
  • We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements.

    If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.

    You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.

    As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form