In this role you will be expected to :
Deliver a world class standard of Customer Service managing inbound customer enquiries and delivering effective solutions
Tracking all interactions on Salesforce
Develop and implement plans to proactively drive customer online usage and success
Meet the required KPIs and ensure your client facing activity beats standards and expectations
Continually improve your product and industry knowledge to ensure the best support can be offered to all clients
Lead by example in all forms of Client communication
Be the voice of product end users, capture and represent their business requirements and feedback to internal stakeholders
Drive and take the lead in continuous improvement projects
Contribute fully to the objectives of your Division and achieve the personal objectives set by your manager
Presentation skills to deliver face to face and virtual training demonstrations
A self-starter with a commercial focus
Ability to listen, articulate complex solutions in a simple and coherent manner
Strong inter-personal and communication skills
Outgoing, confident and engaging
Self-critical and able to take on board advice and constructive criticism
Quick learner able to learn new systems and processes
Analytical skills to segment and report data
Preferred knowledge of Data analytics and Machine Learning
Preferred experience using Salesforce cases
Why work for Informa?
25 days annual leave plus bank holidays, 4 days for volunteering and a day off for your Birthday!
Hybrid working model balanced between home and office.
Friendly staff who are all expert’s experts and additional training for development
5% Pension match
Share-Match options - become a shareholder
Regular Social Events and Networking opportunities
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements.
If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.
You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.
As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.