People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours.
It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation.
Bringing words like hard work and dedication together with community and respect has enabled us to work collaboratively and build our future together.
We call this Team Spirit and it's what makes us different. It's what makes you different.
Description of the Business Line or Department
The payments and cash management team delivers and supports transactional banking products and services that are provided to our corporate customers which includes :
Cash Management includes all of the processes companies use to improve their treasury management. It allows companies to have better control of their financial and cash flows and to improve their information gathering.
In a group of companies, cash management can be used to manage risks such as liquidity risk. It is also used to control interest and exchange rates which may affect the company.
Therefore for a corporate customer cash management means The effective planning, monitoring and management of liquid and / or near liquid resources.
And the role of the Payments and Cash Management team is to provide them with the products and services they need so that wherever they are located in the world they have access to the information they require in order to be able to do this.
Summary of the key purposes of the role
Part of the Global Transaction Banking business line, the Customer Support and Implementation Officers are customer-facing roles within the Payments and Cash Management department.
Working as part of a team within a busy helpdesk environment, they are key to the delivery and support of the transactional banking products and services offered by the Payments and Cash Management department, which is achieved by adhering to these objectives :
The expectation is that by complying with these objectives then our customers will be provided with the highest standard of customer support and service available.
Summary of responsibilities -
Level of Autonomy and Authority
When interacting with the customer, it is expected that the person will adequately research, analyse and understand the issue to propose and deliver an appropriate solution to the problem that they have been presented with.
With regards to interactions with colleagues, it is expected that the person will display an attitude and approach based on open and honest communication so that they seek to actively participate in discussions with other team members and be supportive of the development of the Customer Support team.
Administrative Competencies :
1. Management of Time and Priority Setting
2. Work Planning and Scheduling
Communication Competencies that comprise of :
1. Listening and Organising
2. Clarity of Communication
3. Getting Objective Information
Cognitive Competencies which involve :
1. Problem Identification and Solution
2. Assessing Risks and Decision-Making
3. Thinking Clearly and Analytically
At the end of the FTC the role holder would have not only improved the above competencies but will have learnt the following :
Technical knowledge :
If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application.
At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.