Transfer Station Manager
Boreham, Chelmsford, United Kingdom
8d ago


Transfer Station Manager - Chelmsford

Job Purpose

The Transfer Station Manager will effectively manage the transfer station, ensuring consistent Health & Safety and Environmental compliance, and delivering first class customer service in line with pre-

defined business KPI’s, promoting employee engagement to support continuous improvement in productivity and quality of service provision, through continuous review and improved site profitability, to support business growth and best in class performance.

Principal Accountabilities

1 Oversee site adherence to key site processes relating to health and safety, security, employee relations and legislation.

2 Ensure service delivery meets defined key performance indicators whilst driving best practice and continuous improvement in cost control and productivity.

3 Defines and supports the development of the staff as a whole by identifying and sharing best practice

4 Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to.

5 Agrees, monitors and manages the full P&L budget, delegating accountability where appropriate, supporting financial year on year growth of the depot

7 Work within cross-divisional teams to provide integrated waste solutions using best practice and through continuous improvement.

Nature and Scope

The Transfer Station Manager is responsible for supporting and delivering the growth strategy for the facilities within their remit, with regards to the commodity sales, identifying and implementing new and best practices to provide a first class customer service.

This role requires medium (6 to 12 months) term planning in conjunction with regional management based upon the Division’s annual Business Plan, as well as to monitor and control the full P&L budget of the facility.

The Transfer Station Manager is required to supervise, coach and train the team to produce the highest levels of customer service.

To promote open channels of communications with all departments within the Division and the wider Biffa Business, and to proactively and consistently review all processes used by the Transfer Station.

The role has a degree of autonomy, with regards to site specific strategy with regards to growth and development, however operates within the constraints of legislation and company policy and procedure.

Where a solution is developed, it must meet Biffa’s health and safety priority with regards to its people and customers and environment.

This role has scope to negotiation with regards to third party suppliers, and however is often in conjunction with the regional management.

This role has full budget responsibility for the relevant facilities and the achievement thereof.

This role is hands-on role involving the use of many personal skills such as relationship management, negotiation and people management.

There is a need for innovative thinking and is solution driven. The ability to build key internal relationships at all levels up to Senior Management within the business across a number of departments is essential, as well as the ability to build key relationships with external organisations

The job requires the ability to multi task situations that are live requiring immediate attention and the ability to deliver a first class Customer Service.

  • CoTC
  • IOSH Certificate
  • Extensive experience as Operations Manager or position of similar responsibility in Services or Logistics industry
  • People and health & safety management in a unionised environment
  • Proven track record of working to clearly defined service delivery KPI’s
  • Proven track record of delivering continuous improvement within an operational / service environment
  • Profit & Loss experience
  • Lean Management Understanding
  • Good transport / logistics knowledge
  • In return we offer a competitive salary, bonus, car, excellent benefits and real career progression.

    Biffa is the UK’s leading integrated waste management company providing collection, recycling, treatment, disposal and technologically driven energy generation services across four operating divisions.

    We control the largest volume of waste in the UK which places us at the centre of a dynamic and growing sector, providing indispensable services to all UK businesses.


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