Telecoms Account Manager
The Drum
5d ago


We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Main tasks

  • Manage responses to tenders received from applicable clients.
  • Manage the negotiation and setup of commercial contracts and frame agreements.
  • Act as the main point of contact to multiple client contacts for general service delivery and commercial requirements.
  • Co-ordination of staffing requirements with internal resourcing / HR teams to ensure applicable projects are fully staffed as per service requirements.
  • Ensure all necessary project details are provided to the Service Operations department for internal governance and reporting.
  • Liaison with technical staff to provide relevant reporting of service level agreements and key performance indicators, where required.
  • Ensure all necessary information is received from clients to allow for quick turnaround on invoicing.
  • Attend and chair operational review meetings, travel will be required (predominantly South East region).
  • Maintain positive business relationship with clients
  • Required competencies

  • 3+ years of Account Management experience within the IT / Telecommunications sector.
  • Fluent English - both spoken and written
  • Proactive, personable, hard-working, committed, overachiever.
  • Strong negotiating and communication skills
  • MS Office competency (Word, Excel, Powerpoint, Outlook)
  • Ability to work independently
  • Good presentation skills
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