Detailed Job Specification
Technical Service Desk Analysts required to join a busy inbound IT contact centre in Peterborough.
Desk covered 07 : 00 - 18 : 00. Monday to Saturday with Thursday being 07 : 00 - 20 : 00.
Also, required 9-5.30 Monday to Friday, but this can be subject to change based on customer needs. 37.5 hrs per week.
Contracts min 3 months, with a view to going perm.
Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident.
To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.
If you have the above skills and experience please apply now!
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