Master Data Management Improvement lead EMEA
Boston Scientific
Farnham, United Kingdom
1d ago

Purpose :

Drive excellence in Master Data Management and Improve Master Data quality (accuracy & consistency) to enable (automated) uninterupted order flows and delivering on customers' expectations throughout the EMEA region in support of business objectives.

The role entails all Customer Master Data and Seller hierarchy activities in SAP and SFDC.

Key responsibilities :

  • Implement harmonized, efficient & effective MDM processes across the EMEA countries for Customer Master Data and Seller hierarchy.
  • Propose and develop Customer MDM & Seller hierarchy KPI’s & reporting and drive EMEA MDM Performance management
  • Develop, propose and implement an EMEA MDM improvement roadmap in close cooperation with MDM stewards and Master Data and Business Solution team supporting the automation journey within Customer Care
  • Project manage MDM improvement projects
  • Liaise with Master Data & Business Solutions Team, Sales, FP&A, Global Business Services to optimize MDM
  • Drive high performing teamwork for MDM within Customer Care EMEA by functionally and / or hierarchically managing MDM stewards within CC EMEA
  • Gather voice-of-customer raised by the commercial team in terms of user experience and expectations.
  • Investigate, analyze, synthesize and communicate reasons for potential data issues and develop routes to solution
  • Own and maintain Customer Master Data related procedures & work instructions and secure proper training of stakeholders.
  • Secure proper training of EMEA MDM stewards
  • Coordinate MDM activities and UAT for (New) Business Integration
  • Support MDM stewards in time of peak loads
  • Support MDM Mass load (incl. list price load EMEA, changes on master data for CE, etc.)
  • Support projects from MDM perspective
  • Provide required support for audits (e.g. SOX)
  • Project Management :

  • Manage MDM Improvement projects and other projects assigned by senior management
  • Provide updates to senior management and all stakeholders through frequent communications of findings at regular intervals via reports and meetings
  • Develop recommendations to senior management and all stakeholders
  • Required qualifications :

  • University Degree in engineering or business
  • 2-3 years’ experience in similar (MDM) roles
  • Advanced use of Microsoft Office (Excel, Word, PowerPoint)
  • Working knowledge of SAP / S4Hana and SFDC
  • Experience with automation
  • Understanding of business processes, of sales / marketing practices, OTC process
  • Lean & Continuous Improvement methodologies
  • Fluent English
  • Design & implement procedures and processes
  • Design and review of KPI dashboards
  • Ability to work with a virtual team
  • Customer focus and ability to gather voice of customer
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