Sales Support Administrator - Dunfermline
As a Sales Support Administrator within John Clark Motor Group, you will have a pivotal role within our business. You will have an active part in the sales process to ensure the required documentation for vehicle sales transactions is completed correctly and compliantly before handover of the vehicle to our customers.
You will remotely assist customers through the post order journey smoothly and professional at all times going that extra mile for our customers.
Responsibilities of Sales Support Administrator :
Respond to all vehicle sold orders in Dealer web / EnquiryMax and check initial compliance
Confirm to branch they are correct or advise if further work needed by Sales Exec / Sales Controller
Remotely contact all customers via iStoreDocs to ensure all required documentation is sent and received by customer. These will include Vehicle Order Forms, GAP Quotes & Finance E-Sign links
Ensure all documentation requiring signature is action and received back
Ensure Finance agreements are E-Signed and returned to activate finance pay-out
Person Specification of Sales Support Administrator :
Good standard of literacy and numeracy
Motor industry experience preferred within an administration role
banking / customer services experience preferred
Good level of IT competency including use of databases and MS Office
Good organisation and diary management skills
Good telephone manner although most work will be online
Adaptable to respond to varying workloads
Respond to deadlines and working under pressure to meet these
This is an excellent opportunity for a well organised, professional candidate with a strong work ethic looking to join a fast moving and forward-thinking company where you can grow your future.
Hours : Full Time (9am 5pm)
In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.
Preferential rates on vehicle parts purchases and servicing.
Industry leading discounted Employee Car Scheme
28 Day Holiday
Award winning In-house and manufacturer training
Cycle to work scheme
State of the arts dealership standards
High earning potential through commission or bonus
Some roles offer company car
Group contributory pension scheme
Career development opportunities
So What happens next?