Operations Support Assistant
11h ago

Here at Aviva, our Group Protection Operations Support team provides a scanning, booking in and file management service for the wider Group Protection area.

Group Life, Group Income Protection and Group Critical Illness.

The team are based in Norwich and currently consists of 3 employees, reporting to the Scheme Underwriting Manager. As Operations Assistant, you are responsible for processing all paper post, managing the team mailbox (e-

mail) and maintaining hard copy paper records. You are also required, as and when, for the destruction of documentation in line with the company’s Data Destruction policy.

Key Responsibilities

  • Manage all paper post, using various workflow systems and document management systems to sift and scan for the appropriate business area
  • Monitor the team e-mail inbox, identifying the nature of all requests and booking in to online systems to distribute to the team
  • Maintain hard copy paper records and provide access as and when requested, arranging delivery and return of documents
  • Oversee the destruction of hard copy paper records when applicable, arranging this in adherence with company policy and third party procedures
  • Skills & Experience Required

  • Experience within a support and / or administrative position
  • Good basic skills in both English and Maths (ideally educated to GCSE level or equivalent)
  • Ability to be self-motivated, productive and resilient
  • Highly accurate in delivery of work
  • Comfortable in a high volume and fast-paced role
  • What will you get for this role?

  • Salary of £16,750 depending on skills, experience and qualifications
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 25 days plus bank holidays and the option to buy / sell up to 5 additional days
  • Up to 40% discount for some Aviva products through My Aviva Extras plus discounts for Friends and Family.
  • Excellent range of flexible benefits to include a matching share save scheme
  • We care about the wellbeing of our employees

    How you feel at home, work and all aspects of your life are important to us. Our programme Be Healthy’, Be Mindful’, Be Secure’ and Be Awesome’ supports your physical, mental, financial and social wellbeing.

    Here are just a few highlights :

  • You’ll be able to download Aviva Digital GP - a 24 / 7 personal GP service that enables you to get a video consultation with a GP and pharmacy service at the touch of a button
  • We offer all UK employees subscriptions to Headspace for FREE
  • We have subsidised 70% off the normal gym membership prices, meaning for a reduced monthly fee you will have access to a wide range of fitness venues.
  • Additional Information

    One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

    Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.

    Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

    As a disability confident employer we guarantee to interview anyone with a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post.

    By minimum criteria’ we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential).

    Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme.

    We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Danielle Stallard in the Resourcing team on danielle.

    stallard aviva.com or 0121 234 7614.

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