Voice & Digital Engineer
Enfield Council
Enfield, GB
1d ago

Job Details


Overview :

This is a great opportunity to join a successful, high performing Team, in an ambitious Council that is always striving to move forward.

Our Digital Services Team are changing in the way we deliver our service and are reflecting the new ways of working with the use of Digital, Data and Technology.

We are looking for a motivated and creative Voice and Digital Engineer that wants to make a difference and can provide support to the team through a period of development and change, with an ultimate aim of operating slick and efficient processes, and projects whilst providing the best service to our customers, residents and businesses.

The Role :

The Voice and Digital Engineer will report to the Network Lead within Digital Services and is responsible for delivering day to day operational service delivery of specific Council infrastructure Network or applications that will assist in the Council becoming and staying a high performing organisation.

With exciting times ahead, we are reshaping the Digital Services Team and have created roles, to add value and to provide the best Service to our citizens.

The post offers a fantastic opportunity to influence the organisation, customers, suppliers, partners and peers on the contribution of own specialism, perform an extensive range and variety of complex technical and / or professional work activities, and advise on the available standards, methods, tools and applications.

If you want to make a difference to residents and businesses, as well as the organisation in Enfield, we would like to hear from you.

Key Accountabilities :

The successful applicant will be expected to :

Support the relationship between the business and ICT in a transparent way

Liaise with all business departments & develop relationships, to support delivery council business outcomes are reflected in ICT’s objectives

Work with Service Managers and Functional Leads to ensure delivery of all services

Be accountable for operational Network Service Delivery across ICT and the rest of the organisation to ensure Enfield Council needs are met.

About you :

We are passionate about placing our customer at the heart of everything we do, and our residents deserve exceptional customer experience from the Council.

We would like you to hold that principle, be bold and enthusiastic. You will be someone who has a good understanding of change in a complex organisation, and has excellent communication skills.

Why it's great to work for Enfield Council

  • An excellent pension through the Local Government Pension Scheme (LGPS).
  • Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
  • Interest free season ticket loan repayable over three or ten months.
  • Career development and learning experiences from a range of training courses and learning methods.
  • Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
  • Health and leisure discounts and tax-free bikes for work.
  • Our culture : We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn.

    If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working.

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