Sales Associate
Urban Outfitters Europe
Bath, UK
4d ago


People :

Deliver a positive, friendly experience by engaging the customer through conversation and service

Uphold Customer Connection at all times and adopt a customer first’ ethos

Live the company brand values

Enhance the customer experience by focusing on customers and not on projects during prime time selling hours

Be enthusiastic and passionate when interacting with our customer

Engage with the customer on product

Contribute to the overall environment in the store by being positive, respectful and helpful to others

Uphold Company standards and act as a positive role model to peers

Teamwork and Communication :

Work productively within the team and take initiative to work with others toward a common, collaborative goal

Assist in the training and development of peers

Communicate positively and effectively with peers

Actively participate in daily and department meetings

Operations :

Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)

Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised

Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)

Exhibit awareness of loss prevention guidelines and comply with all inventory control measures

Adhere to Company Health & Safety regulations at all times

Merchandising and Display :

Uphold store merchandising and cleanliness standards

Ensure that merchandise is ticketed and the sales floor is well stocked

Support sales by assisting in merchandising and display projects

Exhibit a familiarity with current product and trend awareness


Previous experience in a retail environment not a must.

An awareness of the Urban Outfitters brand and its appeal to the local market.

Strong communication skills.

Confident with approaching customers.

Previous experience in a service driven environment

The above information has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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