Customer Service Advisor
Pertemps TM
Exeter,South West,UK
1d ago

Pertemps Exeter are recruiting for Permanent Customer Service Advisors for our client based in Marsh Barton Trading Estate.

The client is looking for x 6 permanent Customer Service Advisor roles, the working hours are Monday to Friday 8 : 30am to 5 : 00pm or 9 : 30am to 6 : 00pm.

We are seeking energetic Customer Service Advisors to join their repair progression team in Exeter, managing the repair element of non-fault insurance claims.

You will need to have great customer service skills and ideally, a background in insurance or vehicle hire. If you don't, they will provide you with full training!

As a Customer Service Advisor the post will involve the following :

  • Liaise with body shops to track and monitor the repairs of a claimant's vehicles
  • Process vehicle hire requests from our corporate clients on the inhouse system within agreed SLA's
  • Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
  • Provide advice to client regarding the claim and any additional services offered by the business
  • Comply to all technical and regulatory processes and procedures
  • To be considered for the Customer Service Advisor position you will need to some of the following skills / experiences :

  • Previous experience in a similar role with booking motor vehicles
  • Proactive in solving problems and organising own workload
  • A quick learner with a natural ability to understand processes and technical information
  • A good overall ability with technology including Microsoft office packages
  • Benefits include :

  • Free Parking
  • Pension - contribution matched up to 5%
  • Life assurance (2 x basic salary)
  • Free headspace membership
  • Eye-test vouchers
  • If you are interested in Permanent Customer Service Advisors position apply online or contact Dave Smith at Pertemps Exeter.

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