Incisive Media is an award winning information provider, serving the financial and sustainability markets globally. An entrepreneurial and creative, digital-facing organisation on the cutting edge of media.
We are passionate about our people, products and customers and our values are at the heart of our business; they define us, and they are how we conduct ourselves both as a company and as individuals.
Our values are summed up as; integrity, teamwork, innovation, trust, good judgement, passion for our work, curiosity and an entrepreneurial spirit.
If these are aligned with your values, then keep reading.
Job Title : Customer Success Assistant
Salary : Competitive
Location : London, United Kingdom
Type Of Employment : 12 month Fixed Term Contract (FTC)
Industry : Media / Publishing
Function : Customer Success
Experience : Entry Level
Overview of the role
We are looking for a Customer Success Assistant on a 12 month FTC to lead on our new product release Investment IQ. This will bring content from all our financial brands under one central content hub and be a place for our clients to host and share their latest articles, whitepapers, infographics and other content.
Investment IQ will be the first product of its kind at Incisive Media.
The Customer Success Team play a crucial role in the setup, delivery, marketing, project management and reporting of campaigns, working hand in hand with our sales team and all other departments across a growing client base in the Financial Services and Sustainability sectors.
The position provides hands on experience and will give the successful candidate a sound knowledge of the sectors, marketing , customer success and data skills.
What you will be doing :
What we value :
What you can expect from us :
As well as working with the most interesting, talented and fun people, we operate a culture where success is recognised.
You will be supported throughout your career, tailoring your development through management support, internal & external training courses and on the job training.
Based in a fantastic location in Covent Garden, you will also have access to numerous retail discounts!
We also offer a range of benefits including :
Plus a number of flexible salary sacrifice benefits
All souls are welcome at Incisive Media
As an equal opportunity employer we hire, develop and retain the best people regardless of their social background, age, sex, ethnicity, religion / belief or disability and to make use of their talents.
At incisive Media we value everyone as an individual. We recognise that everyone is different and have created a work environment where we treat everyone fairly and in a consistent way and promote a culture of respect and dignity, to create a company that’s the right fit for every person inside of it.