Role Synopsis and Required Skills and Attributes
Overview of Pershing Technology
Pershing is a BNY Mellon company. Pershing Technology provides technology solutions for wealth managers, advisers and broker-
dealers. We provide a fully hosted suite of products providing front, middle and back office functionality. This covers order processing, trading, clearance and settlement, books and records, reporting and regulatory systems.
Our technology teams are based in London, Manchester, Liverpool, Chennai and Pune.
To support the growth of our business, we are creating a new role focussed on the capacity management of our systems.
Overview of the Role
Working in Technology and leveraging your personal Industry / ITIL knowledge and experience, you will be responsible for bringing together and building upon the existing capacity management practices at Pershing to define and manage a formal and appropriate Capacity Management framework of standards and best practice.
We require someone who :
has experience of implementing Industry-standard Best Practice in Capacity Management
has the communication and collaboration skills to drive improvement / change across the department
has strong analysis and troubleshooting skills
has a broad understanding of information technology systems its functions and processes
has the drive and ambition to learn our technology landscape
is a well-organised, detail-oriented self-starter, with confidence and experience to seek out expertise across Pershing and BNY Mellon offices
Responsibilities Include :
Manage, control and predict the performance and capacity of operational services
Maintain data on system performance and capacity
Maintain an up-to-date Capacity Plan with costings to cover multiple, business demand scenarios
Reporting to Senior Management on service and resource capacity and performance, technical risk identification and mitigation planning
Taking both proactive and reactive action to ensure that the performances and capacities of services meet their agreed targets
Own and deliver capacity improvement plan
ITIL / Industry Knowledge of Capacity management Best Practice and Standards
Minimum 3 years’ experience in a senior Capacity Management role
Excellent verbal and written communication skills
Graduate level education in Information Systems Management, Computer Science or related discipline (or equivalent relevant experience)
Financial services knowledge
Experience of working in a financially regulated business environment
Experience of working with multi-location teams
Previous hands-on technical experience in some capacity or other
In return, we will
Offer you the opportunity to refresh and shape how Pershing undertakes Capacity Management
Provide an interesting, challenging and varied experience