Job description
Looking for a new role where you can make a difference every day? We’re looking for a kind, compassionate and resilient Enhanced Support Worker to join our Complex Mental Health Service in Westminster.
£23,500 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, staff discounts, healthcare and career progression.
This is a rota-based role and there is a requirement for weekend and late evening working.
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year.
We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We’re looking for a Support Worker to join our Complex Mental Health Service. Hopkinson House Hostel provides 24-hour accommodation-based support for up to 36 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness.
Essential :
Up to NVQ Level 3 or equivalent with experience Health and Social Care including, Mental Health) and Substance misuse
Experience building and develop strong professional partnerships with external providers aligned to their specialism
Desirable :
2-3 years’ experience providing targeted recovery focussed support to individuals with needs around trauma, mental health, substance use and dual diagnosis
Job Overview :
As part of a team of support staff at the Hopkinson House Hostel, you will be Working with individuals with complex needs, who may display challenging, chaotic behaviours, regularly test boundaries and have experienced multiple traumas as a result of abuse, neglect and years of street homelessness, it is integral that the post holder is motivated to support individuals to progress.
They should continually hold aspirations for individuals despite multiple setbacks, and display emotional resilience, able to process challenging incidents and remain motivated to deliver excellent support.
Key Responsibilities :
Building supportive, trusting relationships with customers
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Supporting key customers to set personalised goals in the form of a Support Plan
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
Empowering customers to ensure they receive the service and benefits they are entitled to
Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
Ensuring Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
Person Specification :
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement-
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can-do attitude
Ability to cope positively with challenging and diverse behaviour 
