Governance & Reporting Professional - Sales Tools
Belfast, United Kingdom
1d ago

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There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make.

We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business.

We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working.

  • Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs;
  • when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

    About this role

    BT has invested in a number of industry leading sales tools & systems to enable sales productivity through efficient and effective selling activities.

    The vision of the sales tools & systems team is to provide the strategy and governance for Enterprise sales tools & systems (including data within the sales tools & systems), enabling sales to sell efficiently & effectively.

    This is achieved through performing the capture, identification, design & delivery management, optimization, and governance of process capabilities (and data) within sales tools & systems categorized as systems of record, systems of engagement, and systems of intelligence (analysis & insight).

    Sales tools & systems include salesforce, CPQ, UKB / Agent Desktop, Partner Gateway, etc.The purpose of the Sales Tools Governance Reporting Professional is to structure and manage the capture & prioritization of demand into design & delivery for backlog and roadmap planning of process capabilities deployed within sales tools & systems for Enterprise channels.

    The role also manages and performs status communications to requestors, stakeholders, user groups, and L&D (for the transfer of knowledge of capabilities within sales tools & systems).

    You'll have the following responsibilities

  • Recommends governance standards for demand, design, and delivery and manages the demand, design, and delivery backlog for deployment planning.
  • Ensures adherence to governance standards for demand, design, and delivery.
  • Creating and maintaining the deployment roadmap of process capabilities within sales tools & systems.
  • Publishing the deployment roadmap and status communication of process capabilities within sales tools & systems to requestors, stakeholders, and user groups.
  • Facilitates agreements within governance forums.
  • Engages with stakeholders and delivery partners.
  • Working closely with sales tools & systems work-streams (requirements, design, optimization & innovation, deployment and in-life operations ensuring smooth change management process.
  • You'll have the following skills & experience

  • Thorough knowledge of ITIL, demand & delivery models and software delivery lifecycles.
  • Knowledge of the commercial sales productivity drivers (revenue, margin, cost of sale, cost to serve), and the efficiency and effectiveness levers which influence sales force productivity.
  • Understand and ability to articulate the lead-to-order process journey’s (New / Provide, Modify, Re-Sign), lead-to-order process capabilities (i.
  • e. Territory Management, Lead Generation, Lead Management, Contact Management, Account Management, Opportunity Management, Configure-Price-Quote, Contract Management, Activity Management, Forecasting, Order Management) and data components which enable lead-to-order process capabilities.

  • Proven background in offering expert advice on subject expertise, building rapport with stakeholders and being considered as a trusted advisor.
  • Experience of using complex data analysis to show underlying principles, process or systems improvements.
  • Background in partnering with the business, and other organisations, to develop understanding of new technologies and they're use.
  • Ideally, you’ll have ITIL Foundation v3 / 4 and a Project Management qualification (preferably Agile).
  • Fundamental knowledge of BT Enterprise architecture would be beneficial.
  • Benefits

  • Competitive salary
  • 10% on target bonus
  • 25 days annual leave (plus bank holidays), increasing with service
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • Huge range of flexible benefits including cycle to work, childcare vouchers, healthcare, season ticket loan
  • Option to join BT Shares Saving schemes
  • Discounted BT products including free broadband and BT Sport
  • Access to 100’s of retail discounts including the BT shop
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